Senior Retail Operations Manager
4 days ago
Company Overview:
TWK Agri Ltd is a leading player in the Agricultural Sector, offering a wide range of products and services to its customers. We are currently seeking a highly skilled and experienced Senior Retail Operations Manager to join our team at Greytown, KwaZulu-Natal.
Estimated Salary: R 550,000 - R 650,000 per annum
Job Description:
The Senior Retail Operations Manager will be responsible for overseeing the overall performance of our retail operations, ensuring that we meet our sales targets and maintain a high level of customer satisfaction. Key responsibilities include:
- Operational Performance Assessment: Conduct regular assessments of our store's operational performance, identifying areas for improvement and implementing changes to optimize efficiency.
- General Administration: Manage all aspects of store administration, including HR, IR, and finance.
- Shrinkage and Stock Control: Implement effective measures to minimize shrinkage and ensure accurate stock takes.
- POS Process Management: Oversee the implementation and management of our Point of Sale (POS) system, ensuring seamless transactions and efficient inventory management.
- HR/IR Management: Provide leadership and guidance to our HR and IR teams, ensuring compliance with company policies and procedures.
- Process Improvement: Continuously identify opportunities for process improvement, implementing changes to enhance efficiency and productivity.
- Operational Planning: Develop and implement strategic operational plans to achieve business objectives.
- Customer Care: Foster a culture of excellent customer service, ensuring that our customers receive exceptional service and support.
- Morchandising Principles and Marketing Implementation: Implement merchandising strategies and marketing campaigns to drive sales and increase brand awareness.
- Operations Policy and Procedure: Ensure that all store operations are conducted in accordance with company policies and procedures.
Qualifications and Skills:
To be successful in this role, you will require:
- Matric / Grade 12: A minimum of a Matric or Grade 12 qualification.
- Computer Literate: Proficient in using computer software applications, particularly Microsoft Office.
- Relevant Degree / Diploma: A relevant degree or diploma in a field such as Business Management, Retail Management, or a related field would be advantageous.
- At Least 5 Years Experience: A minimum of 5 years' experience in a retail management role within the Agricultural Sector.
- Above Average Knowledge: Above-average knowledge of management principles, planning, leadership, and organizing skills.
- Interpersonal and Communication Skills: Excellent interpersonal and communication skills, with the ability to train and develop employees.
- Assertive and Analytical Thinker: An assertive and analytical thinker, able to work independently and effectively in a pressurised environment.
- High Attention to Detail: High attention to detail, with the ability to manage multiple tasks and priorities simultaneously.
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