Senior Retail Operations Manager

4 days ago


Durban, KwaZulu-Natal, South Africa TWK Agri Ltd Full time

Company Overview:

TWK Agri Ltd is a leading player in the Agricultural Sector, offering a wide range of products and services to its customers. We are currently seeking a highly skilled and experienced Senior Retail Operations Manager to join our team at Greytown, KwaZulu-Natal.

Estimated Salary: R 550,000 - R 650,000 per annum

Job Description:

The Senior Retail Operations Manager will be responsible for overseeing the overall performance of our retail operations, ensuring that we meet our sales targets and maintain a high level of customer satisfaction. Key responsibilities include:

  • Operational Performance Assessment: Conduct regular assessments of our store's operational performance, identifying areas for improvement and implementing changes to optimize efficiency.
  • General Administration: Manage all aspects of store administration, including HR, IR, and finance.
  • Shrinkage and Stock Control: Implement effective measures to minimize shrinkage and ensure accurate stock takes.
  • POS Process Management: Oversee the implementation and management of our Point of Sale (POS) system, ensuring seamless transactions and efficient inventory management.
  • HR/IR Management: Provide leadership and guidance to our HR and IR teams, ensuring compliance with company policies and procedures.
  • Process Improvement: Continuously identify opportunities for process improvement, implementing changes to enhance efficiency and productivity.
  • Operational Planning: Develop and implement strategic operational plans to achieve business objectives.
  • Customer Care: Foster a culture of excellent customer service, ensuring that our customers receive exceptional service and support.
  • Morchandising Principles and Marketing Implementation: Implement merchandising strategies and marketing campaigns to drive sales and increase brand awareness.
  • Operations Policy and Procedure: Ensure that all store operations are conducted in accordance with company policies and procedures.

Qualifications and Skills:

To be successful in this role, you will require:

  • Matric / Grade 12: A minimum of a Matric or Grade 12 qualification.
  • Computer Literate: Proficient in using computer software applications, particularly Microsoft Office.
  • Relevant Degree / Diploma: A relevant degree or diploma in a field such as Business Management, Retail Management, or a related field would be advantageous.
  • At Least 5 Years Experience: A minimum of 5 years' experience in a retail management role within the Agricultural Sector.
  • Above Average Knowledge: Above-average knowledge of management principles, planning, leadership, and organizing skills.
  • Interpersonal and Communication Skills: Excellent interpersonal and communication skills, with the ability to train and develop employees.
  • Assertive and Analytical Thinker: An assertive and analytical thinker, able to work independently and effectively in a pressurised environment.
  • High Attention to Detail: High attention to detail, with the ability to manage multiple tasks and priorities simultaneously.


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