Retail Operations Manager

1 month ago


Durban, KwaZulu-Natal, South Africa Talented Recruitment Full time
Key Responsibilities:
  • Retail Operations Management: Lead and manage all aspects of the petrol retail service stations operations, including fuel sales, convenience store management, and customer service excellence.
  • Team Leadership: Oversee recruitment, training, and development of staff, ensuring efficient teamwork and maintaining high standards across all areas.
  • Financial Performance: Monitor and manage financial performance, including sales, margins, stock control, and expenses to ensure profitability and cost-efficiency.
  • Stock and Inventory Control: Ensure accurate stock management, minimize wastage, and optimize product offerings to meet customer demand and sales trends.
  • Customer Service: Maintain and improve customer satisfaction by delivering high-quality services and products, resolving complaints, and enhancing the overall customer experience.
  • Reporting: Regularly prepare and present performance reports, including financials, sales trends, and operational insights to upper management.
Requirements:
  • At least 5-7 years of management experience in retail, petrol service station management, or FMCG.
  • Experience in managing petrol retail service stations would be highly advantageous.
  • Proven ability to lead, motivate, and develop large teams in a fast-paced retail environment.
  • Experience with stock management, vendor relations, and operational compliance.
  • A degree or diploma in business management, retail management, or a related field (preferred but not essential with relevant experience).
  • Strong organizational, communication, and problem-solving skills.


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