Retail Store Operations Manager

2 weeks ago


Durban, KwaZulu-Natal, South Africa West Coast Personnel Full time

Job Overview:

West Coast Personnel is seeking a dynamic Retail Store Manager to oversee daily operations and drive success at our retail store.

This role requires a strong leader with experience in driving sales, managing staff, maintaining operational excellence, and ensuring compliance with safety standards.

Key Responsibilities:

  • Implement strategic plans to achieve sales and operational targets, ensuring merchandise availability, pricing strategies, and promotions are aligned with business objectives.
  • Maintain store security and enforce company policies to maintain a safe and healthy work environment.
  • Compliance and Risk Management:
    • Ensure adherence to all internal controls and legal regulations.
  • Customer Service Management:
    • Build and maintain effective customer relationships, resolving issues promptly and maintaining high service standards.
  • Staff Supervision and Development:
    • Lead and manage a team, including salespersons, store assistants, and other operational staff, overseeing staff performance, development, and training.
  • Cost and Financial Control:
    • Monitor and manage store budget, ensuring costs are kept within financial guidelines, and identify opportunities to improve profitability and reduce waste.

Requirements:

  • Diploma in Business Administration, Sales, or Marketing (NQF 6).
  • 5 years of experience in Retail Sales or Marketing, with at least 3 years at a supervisory level.

Advantage:

  • Bachelors Degree in Business Administration, Sales, or Marketing (NQF 7).

Competencies:

  • Strong leadership and supervisory skills.
  • Excellent communication skills (both verbal and written).
  • Proficiency in MS Office and relevant software.
  • Ability to manage operations, solve problems, and plan effectively.

This role presents a great opportunity for someone passionate about retail management and operational success, with a strong focus on customer satisfaction and team leadership.



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