Customer Service Representative

2 weeks ago


Johannesburg, Gauteng, South Africa MPRTC Full time
Job Description

We are seeking a highly motivated and results-driven Customer Service Representative to join our team as a Telesales Specialist.

Job Summary

This is an exciting opportunity for a skilled telesales professional to utilize their exceptional communication skills to provide top-notch customer service and drive sales growth.

Key Responsibilities:
  • Provide excellent customer service via phone, email, and chat to ensure high levels of customer satisfaction.
  • Utilize strong communication and interpersonal skills to build rapport with customers and resolve any issues in a timely and professional manner.
  • Analyze customer needs and preferences to identify opportunities for upselling and cross-selling.
  • Maintain accurate records of customer interactions, sales data, and performance metrics.
Requirements:
  • Matric (Grade 12) qualification or equivalent.
  • Strong written and verbal communication skills.
  • Proficiency in computer applications.
  • Excellent customer service and interpersonal skills.
  • Effective time management and organizational skills.
  • Ability to thrive under pressure and work collaboratively in a team.
Benefits

We offer a competitive salary of R250,000 - R300,000 per annum, depending on experience, plus a range of benefits including:

  • A comprehensive training program to enhance your skills and knowledge.
  • Ongoing support and mentorship from experienced colleagues.
  • A dynamic and collaborative work environment.
  • Opportunities for career growth and advancement.

Please note that by submitting your application, you acknowledge that MPRTC may conduct thorough background screening, which may include criminal, fraud, ITC, and employment reference checks, for the purposes of potentially gaining future employment opportunities.



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