Customer Service Specialist

2 days ago


Johannesburg, Gauteng, South Africa PANalytical (Proprietary) Limited Full time
Job Title

Customer Service Specialist

About the Role

We are seeking an experienced Customer Service Specialist to join our team in South Africa. This is a unique opportunity to work with complex analytical software systems and provide exceptional customer service.

Responsibilities
  • Provide on-site installations, commissioning, routine maintenance, repair, verification, and calibration of Malvern Panalytical's product lines in the African region.
  • Offer pre- and post-sales support for the South African managed territory.
  • Work independently and as part of the team to diagnose and solve customer instrument problems.
  • Deliver operational training to customers on the safe operation of Malvern Panalytical Instrumentation.
  • Meet customer expectations for Malvern Panalytical Instruments' service.
Requirements
  • A National Diploma in Electronics, Electrical Engineering or equivalent.
  • Strong analytical trouble-shooting and problem-solving skills.
  • Demonstrable experience working on customer sites.
  • Proven experience in a customer field service environment.
  • A current, full RSA driving license.
What We Offer
  • A fast learning curve in an exciting, challenging, and open environment.
  • Varied and interesting work, career development, and growth opportunities.
  • A vibrant and multicultural team of smart people.
  • Regular interface with sales team, manager, and other parts of the business.
Estimated Salary Range

R450,000 - R550,000 per annum, depending on experience.

Benefits

A competitive salary package, including benefits and a performance-based bonus structure.



  • Johannesburg, Gauteng, South Africa beBee Professionals Full time

    Job Title: Customer Service SpecialistJob Summary: BeBee Professionals is seeking a Customer Service Specialist to provide exceptional customer service and technical support to our customers.Key Responsibilities:Respond to customer inquiries and resolve issues in a timely and professional manner.Provide technical support and solutions to customer...


  • Johannesburg, Gauteng, South Africa emerson Full time

    Job Summary:We are seeking a skilled Customer Service Specialist to ensure seamless customer interactions and prompt order fulfillment from booking to invoicing. This role requires effective communication, problem-solving, and adaptability to meet customer needs.Key Responsibilities:Provide timely and accurate order management, ensuring customer satisfaction...


  • Johannesburg, Gauteng, South Africa Community Active Protection Full time

    Job SummaryCommunity Active Protection is seeking a skilled Customer Service Operations Specialist to join our team. As a key member of our support services department, you will play a crucial role in ensuring exceptional customer experiences. Key responsibilities include:Assigning incoming queries and complaints on Salesforce to relevant departments in a...


  • Johannesburg, Gauteng, South Africa Media24 Full time

    About the Role:We are seeking a skilled Customer Service Liaison Specialist to join our team at Jonathan Ball Publishers in Denver, Johannesburg.Key Responsibilities:Handle all incoming calls and respond to customer inquiries in a timely and professional mannerProcess customer orders, including domestic and international shipmentsLiaise with internal teams...


  • Johannesburg, Gauteng, South Africa Isilumko Staffing Full time

    We are seeking a skilled Customer Service Consultant to join our client on a contractual basis.The ideal candidate will possess previous experience in customer service or call centre environments and be proficient in computer software.Key requirements include:Proven track record of delivering exceptional customer service.Ability to work on an ad-hoc basis,...


  • Johannesburg, Gauteng, South Africa Browns The Diamond Store Full time

    Unlock Your Potential as a Customer Service Specialist at Browns The Diamond StoreBecome the face of our brand and deliver exceptional experiences that exceed our clients' expectations. As a Customer Service Specialist, you will be the heart of our customer experience, ensuring every interaction is seamless and memorable.Your Key ResponsibilitiesBe the Spark...


  • Johannesburg, Gauteng, South Africa Browns The Diamond Store Full time

    Job DescriptionBecome the Face of Our Luxury Brand!Are you someone who thrives on delivering exceptional customer experiences? Do you have a passion for creating lasting relationships and exceeding client expectations? At Browns The Diamond Store, we're seeking a highly skilled and customer-centric service specialist who will be the epitome of our brand,...


  • Johannesburg, Gauteng, South Africa Service Solutions Full time

    Job Title: Technical Specialist: MetallurgyService Solutions is seeking a highly skilled Technical Specialist: Metallurgy to join our team. As a key member of our operations team, you will be responsible for ensuring the quality and efficiency of our metallurgical processes.Key Responsibilities:Contract Management: Manage coal purchase and supply contracts...


  • Johannesburg, Gauteng, South Africa Recruitment Dynamix Full time

    We are seeking a skilled Customer Service Representative to join our team at Recruitment Dynamix. As a Customer Service Representative - Call Centre Specialist, you will be responsible for:Key Responsibilities:Monitors calls for accuracy and data capture.Updates CRM and maintains accurate customer records.Handles customer calls, responding to queries and...


  • Johannesburg, Gauteng, South Africa Service Solutions Full time

    Service Solutions is seeking a skilled Parts Procurement Specialist to join their team in Linbro Park. The ideal candidate will have experience in purchasing truck and bakkie parts, with a strong ability to negotiate prices and work well under pressure.Key Responsibilities:Purchasing truck and bakkie parts from suppliersNegotiating prices and terms with...


  • Johannesburg, Gauteng, South Africa Isilumko Staffing Full time

    Customer Service RepresentativeWe are seeking a highly skilled and dedicated Customer Service Representative to provide exceptional support to our clients. As a key member of our team, you will be responsible for handling incoming calls, responding to client inquiries, and resolving issues in a professional and efficient manner.Key Responsibilities:Respond...


  • Johannesburg, Gauteng, South Africa Isilumko Staffing Full time

    Customer Service RepresentativeWe are seeking a highly skilled and dedicated Customer Service Representative to join our team at Isilumko Staffing. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, handling incoming calls, and resolving queries related to our financial products and...


  • Johannesburg, Gauteng, South Africa PANalytical (Proprietary) Limited Full time

    Are you looking for a challenging role that combines technical expertise with excellent customer service skills?We are seeking a highly motivated and experienced Customer Service Engineer to join our team in the African region.As a Customer Service Engineer, you will be responsible for providing on-site installations, commissioning, routine maintenance,...


  • Johannesburg, Gauteng, South Africa Service Solutions Full time

    pbJob Title:/b Technical Specialist: Metallurgy/ppbAbout the Role:/b/ppWe are seeking a highly skilled Technical Specialist: Metallurgy to join our team at Service Solutions. The successful candidate will be responsible for managing coal purchase and supply contracts, developing Comprehensive Quality Management Plans, and conducting quality audits and site...


  • Johannesburg, Gauteng, South Africa PANalytical (Proprietary) Limited Full time

    Main Purpose of Job:As a key member of our regional team, you will be responsible for the installation, commissioning, routine maintenance, repair, verification, and calibration of Malvern Panalytical's product lines in the African region. You will provide pre- and post-sales support for the South African managed territory.Reporting Line:You will report...


  • Johannesburg, Gauteng, South Africa Isilumko Staffing Full time

    Job Title: Inbound Call Centre AgentWe are seeking a highly skilled and customer-focused Inbound Call Centre Agent to join our team at Isilumko Staffing. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients through inbound calls, ensuring their queries are resolved efficiently and...


  • Johannesburg, Gauteng, South Africa Browns The Diamond Store Full time

    Unlock the Spark of ExcellenceBecome the epitome of customer service at Browns The Diamond Store, where luxury meets exceptional experiences. As our Customer Service Specialist, you'll be the heartbeat of our brand, building lasting relationships and delivering unparalleled service at every touchpoint.Your RoleBe the Spark that Connects: Provide seamless and...


  • Johannesburg, Gauteng, South Africa Advanced Call Center Technologies Full time

    Customer Support Specialist Join a dynamic team at Advanced Call Center Technologies, where we are dedicated to delivering exceptional customer service. As a Customer Support Specialist, you will play a crucial role in representing our company and ensuring positive interactions with our clients. What We Offer: Opportunities for career advancement Flexible...


  • Johannesburg, Gauteng, South Africa Browns The Diamond Store Full time

    Unlock the Art of Exceptional ServiceBecome the epitome of customer-centricity at Browns The Diamond Store, where luxury meets excellence. As our Customer Service Specialist, you'll be the linchpin of our brand's reputation, crafting unforgettable experiences that leave a lasting impression.Your RoleAs the face of our customer experience, you'll be...


  • Johannesburg, Gauteng, South Africa PANalytical (Proprietary) Limited Full time

    Are you looking for a challenge in a fast-paced environment?As a Customer Service Engineer at PANalytical (Proprietary) Limited, you will be part of a regional team responsible for the installation, commissioning, routine maintenance, repair, verification, and calibration of Malvern Panalytical products in the African region.Key responsibilities include:Main...