Customer Service Specialist
2 days ago
Customer Service Specialist
About the RoleWe are seeking an experienced Customer Service Specialist to join our team in South Africa. This is a unique opportunity to work with complex analytical software systems and provide exceptional customer service.
Responsibilities- Provide on-site installations, commissioning, routine maintenance, repair, verification, and calibration of Malvern Panalytical's product lines in the African region.
- Offer pre- and post-sales support for the South African managed territory.
- Work independently and as part of the team to diagnose and solve customer instrument problems.
- Deliver operational training to customers on the safe operation of Malvern Panalytical Instrumentation.
- Meet customer expectations for Malvern Panalytical Instruments' service.
- A National Diploma in Electronics, Electrical Engineering or equivalent.
- Strong analytical trouble-shooting and problem-solving skills.
- Demonstrable experience working on customer sites.
- Proven experience in a customer field service environment.
- A current, full RSA driving license.
- A fast learning curve in an exciting, challenging, and open environment.
- Varied and interesting work, career development, and growth opportunities.
- A vibrant and multicultural team of smart people.
- Regular interface with sales team, manager, and other parts of the business.
R450,000 - R550,000 per annum, depending on experience.
BenefitsA competitive salary package, including benefits and a performance-based bonus structure.
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