Reservations Support Agent
23 hours ago
We are looking for a Reservations Support Agent to join our Hotelexpress team. This role involves providing exceptional customer service and ensuring that customer requests are met in a timely and professional manner.
About the JobKey responsibilities include:
- Responding to customer inquiries and requests for hotel accommodations
- Collaborating with hotel suppliers to book and confirm accommodations
- Using company systems and supplier websites to find suitable accommodations
- Preparing operational reports to track performance
Requirements:
- Min. qualification: Post-Grade 12 Diploma
- Excellent communication and interpersonal skills
- Proficiency in MS Office applications, including CRM experience
- High attention to detail and ability to work efficiently
- Fluency in English and at least one other language
- Min. 2 years' experience handling reservations
Estimated Annual Salary: R130,000 - R160,000, based on experience.
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