Reservations Support Agent

23 hours ago


Durban, KwaZulu-Natal, South Africa Hotelexpress Full time

We are looking for a Reservations Support Agent to join our Hotelexpress team. This role involves providing exceptional customer service and ensuring that customer requests are met in a timely and professional manner.

About the Job

Key responsibilities include:

  • Responding to customer inquiries and requests for hotel accommodations
  • Collaborating with hotel suppliers to book and confirm accommodations
  • Using company systems and supplier websites to find suitable accommodations
  • Preparing operational reports to track performance

Requirements:

  • Min. qualification: Post-Grade 12 Diploma
  • Excellent communication and interpersonal skills
  • Proficiency in MS Office applications, including CRM experience
  • High attention to detail and ability to work efficiently
  • Fluency in English and at least one other language
  • Min. 2 years' experience handling reservations

Estimated Annual Salary: R130,000 - R160,000, based on experience.



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