IT Infrastructure Support Specialist
2 days ago
We are seeking an IT Infrastructure Support Specialist to join our team. This role is responsible for providing first-line support for standard and low complexity incidents and service requests.
Key Responsibilities- Monitor client infrastructure and solutions.
- Identify problems and errors prior to or when they occur.
- Routinely identify common incidents and opportunities for avoidance as well as general opportunities for incident reduction.
- Investigate first-line incidents assigned and identifies the root cause of incidents and problems.
- Provide telephonic or chat support to clients when required.
- Schedule maintenance activity windows for patching and configuration changes.
- Follow the required handover procedures for shift changes to ensure service continuity.
- Report and escalate incidents where necessary.
- Ensure the efficient and comprehensive resolutions of incidents and requests.
- Update existing knowledge articles or create new ones.
- Identify opportunities for work optimization including opportunities for automation of work, request fulfillment, incident resolution, and other general process improvement opportunities.
- Entry-level experience with troubleshooting and providing the support required in security / network/ data center/ systems/ storage administration and monitoring Services within a medium to large ICT organization.
- Basic knowledge of management agents, redundancy concepts, and products within the supported technical domain (i.e. Security, Network, Data Centre, Telephony, etc.).
- Basic knowledge of ITIL processes.
This is a full-time position with an estimated salary range of $60,000 - $80,000 per year, depending on location and experience.
We offer a competitive benefits package, including health insurance, retirement plan, and paid time off.
NTT DATA is an Equal Opportunity Employer and welcomes applications from diverse candidates.
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