Fintech Customer Success Manager
7 days ago
Company Overview:
Optasia is a cutting-edge financial technology platform providing integrated solutions for B2B2X financial services, with presence in 30 countries and 7 regional offices. We aim to deliver responsible financing decision-making and drive a superior business model.
Key Responsibilities:
- Foster strong relationships with key stakeholders at all levels within customer organizations
- Act as the primary point of contact for customers, ensuring their needs are met and expectations exceeded
- Optimize service performance from a product and financial KPI point of view
- Collaborate with internal teams to ensure seamless customer experience
- Monitor customer health metrics and proactively identify areas for improvement
Requirements:
- 5+ years of experience in customer success, account management, or related roles within the Financial Services or Fintech industry
- Strong knowledge of telecom products, systems, and financial services
- Proven track record of fostering customer relationships and driving retention and growth
- Understanding of financial services and regulatory landscape
Benefits:
- Competitive remuneration package
- Extra day off on your birthday
- Performance-based bonus scheme
- All the tech gear you need to work smart
-
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