Fintech Customer Success Manager

7 days ago


Johannesburg, Gauteng, South Africa Optasia Full time
Job Description:

Company Overview:

Optasia is a cutting-edge financial technology platform providing integrated solutions for B2B2X financial services, with presence in 30 countries and 7 regional offices. We aim to deliver responsible financing decision-making and drive a superior business model.

Key Responsibilities:

  • Foster strong relationships with key stakeholders at all levels within customer organizations
  • Act as the primary point of contact for customers, ensuring their needs are met and expectations exceeded
  • Optimize service performance from a product and financial KPI point of view
  • Collaborate with internal teams to ensure seamless customer experience
  • Monitor customer health metrics and proactively identify areas for improvement

Requirements:

  • 5+ years of experience in customer success, account management, or related roles within the Financial Services or Fintech industry
  • Strong knowledge of telecom products, systems, and financial services
  • Proven track record of fostering customer relationships and driving retention and growth
  • Understanding of financial services and regulatory landscape

Benefits:

  • Competitive remuneration package
  • Extra day off on your birthday
  • Performance-based bonus scheme
  • All the tech gear you need to work smart


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