Customer Success Manager

3 days ago


Johannesburg, Gauteng, South Africa Genpact Full time

About the Role:

Genpact is a global professional services firm that delivers business outcomes that shape the future. We are seeking an experienced Operations Leader to join our team in South Africa.

The successful candidate will be responsible for managing a team of Operations Managers and Front-Line Managers, ensuring their development in relation to the needs and expectations of assigned clients. This individual will serve as a primary point of contact for both internal stakeholders within Genpact and client stakeholders.

Key Responsibilities:

  • Client Service Delivery: Own end-to-end client service delivery and profitability.
  • Relationship Management: Drive and lead new/existing relationships with valuable clients, leading to balanced profitability.
  • Collaboration: Work closely with client CXO's and process owners, Genpact operating teams, and global relationship managers for key accounts.
  • Strategy Development: Develop a strategy for winning and transitioning new deals while running and growing existing relationships.

Qualifications:

Minimum Qualifications:

  • Experience as Operations Manager, Operating Leader, or similar in a Voice Process.
  • Strong understanding of Customer Service integral components.
  • College Degree.
  • Self-motivated with ability to work both independently and as part of a team.

Benefits:

Genpact offers attractive salaries, consistent job openings with secure employment agreements, and a multicultural and diverse work environment. We provide free access to our award-winning learning platform, comprehensive benefits packages, and referral programs.



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