Success Advocate Fintech Industry

4 days ago


Johannesburg, Gauteng, South Africa Optasia Full time
About Us:

Company Overview:

Optasia is a leading provider of financial technology solutions, delivering responsible financing decision-making and driving a superior business model. We have presence in 30 countries and 7 regional offices.

Job Summary:

We are seeking an experienced Customer Success Manager to join our team. The successful candidate will be responsible for ensuring customer satisfaction, retention, and expansion by fostering strong relationships and providing strategic support.

Responsibilities:

  • Develop and nurture strong relationships with key stakeholders at all levels within customer organizations
  • Act as the primary point of contact for customers, ensuring their needs are met and expectations exceeded
  • Optimize service performance from a product and financial KPI point of view
  • Collaborate with internal teams to ensure seamless customer experience

Requirements:

  • 5+ years of experience in customer success, account management, or related roles within the Financial Services or Fintech industry
  • Strong knowledge of telecom products, systems, and financial services
  • Proven track record of fostering customer relationships and driving retention and growth
  • Understanding of financial services and regulatory landscape

What We Offer:

  • Competitive remuneration package
  • Extra day off on your birthday
  • Performance-based bonus scheme
  • All the tech gear you need to work smart


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