Customer Success Manager

5 days ago

Johannesburg, Gauteng, South Africa Peopletree Group Full time

At Peopletree Group, we help organizations align people and profit for growth through Talent Management as a Service (TMaaS). Our solutions enable HR teams to scale talent processes, improve decision-making, and drive business outcomes by integrating technology, data, and expertise into one seamless service.

About the Role

As a Customer Success Manager, you will play a key role in supporting and expanding client relationships within our growing business. You will be responsible for ensuring customers maximise the value of our talent & performance solutions, helping them successfully implement talent strategies through knowledge sharing, and troubleshooting any challenges they face.

You will primarily support English-speaking markets within the EMEA timezone, with a specific focus on clients in South Africa. This role is hybrid, requiring some in-person engagement in Johannesburg alongside remote work.

What You'll Do

  • Serve as the primary point of contact for key customers, ensuring they effectively use our solutions.
  • Proactively engage, train, and support clients to drive adoption and retention.
  • Build strong relationships with customer HR teams, helping them drive talent management with our solutions.
  • Act as a bridge between customers and internal teams, ensuring efficient issue resolution.

Operational Efficiency

  • Oversee and streamline onboarding processes, ensuring a smooth transition for customers.
  • Maintain accurate customer records and interactions within our CRM and tracking systems.
  • Use Jira to track and manage projects, troubleshoot issues, and support customer workflows.

Innovation and Learning

  • Stay updated on customer success best practices and trends in talent management.
  • Provide insights and recommendations to internal teams, influencing product and service development.
  • Contribute to internal knowledge-sharing to improve processes and customer experiences.

Market Visibility & Account Growth

  • Identify opportunities to expand customer engagement and increase solution adoption.
  • Support renewals and upsells, ensuring customers continue to derive long-term value.
  • Develop and execute account growth strategies, positioning Peopletree Group as a trusted talent partner.
  • Represent Peopletree Group in customer meetings and training sessions.

What We're Looking For

  • Proven Customer Success experience in a startup or scale-up environment, with a focus on product adoption, retention, and client engagement.
  • Strong relationship management skills, with the ability to troubleshoot customer challenges, particularly around data and system usage.
  • Excellent data literacy and Excel skills, with experience cleaning and supporting customer data.
  • Knowledge of the Atlassian suite, specifically Jira for workflow and issue management.
  • Working knowledge of Tableau for the purpose of dashboard demos and training.
  • Experience delivering virtual product demonstrations and remote training.
  • Comfortable with both remote and in-person client engagement, with occasional travel required.
  • A basic understanding of HR processes (e.g., talent management, succession, performance) or experience in a similar HR technology focused environment would be advantageous.

What We Offer

  • A flexible, remote-first work environment that balances autonomy with meaningful client collaboration.
  • A culture of collaboration, innovation, and continuous learning, built on the principle: "Listen Carefully, Think Differently."
  • Top-tier equipment to support your success - a MacBook and budget for home office essentials.
  • Hands-on experience with cutting-edge HR technologies and advanced talent management solutions.
  • Competitive compensation with performance-based incentives.
Seniority level

Mid-Senior level

Employment type

Contract

Industries

Human Resources Services

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