Principal Customer Success Account Manager
1 week ago
Position: Principal Customer Success Account Manager
Salary: R80 000 to R85 000
Job Type: Permanent
Location: Johannesburg
About the Role:
Our client is looking for a dynamic Principal Customer Success Account Manager (CSAM) to manage and grow key strategic accounts at seniors and C-suite level. This individual will drive long-term value, grow trusted relationships, and deliver business growth, with a specific focus on accounts in the Mobile Network Operator (MNO) industry.
Key Responsibilities:
- Build and maintain trusted relationships with senior stakeholders and C-suite executives within the client organisations.
- Act as a strategic advisor to the client, focusing on business outcomes and long-term value realisation.
- Drive account growth by identifying new business opportunities, upsell and cross-sell potential, and building business development plans.
- Collaborate with internal teams (Sales, Delivery, Product, and Marketing) to align on customer strategy.
- Lead and manage executive business reviews and strategic planning sessions.
- Ensure client satisfaction, proactive issue resolution, and continuous improvement in service delivery.
- Stay current on MNO industry trends, challenges, and technology advancements, providing clients with relevant insights.
Key Requirements:
- Minimum of 10 years experience in customer success, key account management, or strategic business development.
- Proven track record of engaging and influencing C-suite stakeholders.
- Deep understanding and experience working with Mobile Network Operators (MNO).
- Strong business acumen with a proven ability to grow and expand accounts.
- Ability to craft strategic growth plans and drive client success.
- Exceptional communication, presentation, and relationship management skills.
- Strong negotiation and influencing skills.
Education:
Bachelor's degree in Business, Marketing, or related field (MBA preferred
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