Senior Fleet Sales Specialist
4 days ago
Job Description:
As a key member of our sales team at Isilumko Staffing (JHB), you will play a crucial role in expanding our customer base by selling and promoting our comprehensive range of telematics and fleet management solutions. With a focus on achieving monthly sales targets, delivering exceptional customer service, and maintaining strong relationships with new customers, this position demands a proactive, customer-focused approach with a strong emphasis on cold calling, presentations, and consultative selling.
Key Responsibilities:
- Cold Calling & Prospecting: Achieve a weekly target of 290 cold calls to identify new business opportunities within the fleet and SMB market segments.
- Customer Engagement: Conduct a minimum of 3 customer presentations per day to pitch our solutions and demonstrate their value to potential clients.
- Solution Selling: Utilise a consultative, solutions-based selling methodology to address customer needs and present tailored solutions from our product portfolio.
- Pipeline Management: Ensure accurate and up-to-date opportunities are entered into the CRM system, managing the sales pipeline to drive quick closures and maximise sales performance.
- Achieve Sales Targets: Meet or exceed monthly sales targets for new customer acquisitions and revenue generation, ensuring a high level of profitability.
Customer Satisfaction & Retention:
- First Call Resolution: Drive a culture of resolving customer issues on the first point of contact to enhance customer satisfaction.
- Customer Service: Maintain a customer service index (CSI) above 90% through effective communication and follow-up on customer concerns.
- Retention: Actively monitor and manage customer churn, adopting a zero-churn culture by ensuring customer satisfaction and fostering long-term relationships.
Market Knowledge & Networking:
- Industry Insights: Stay informed about industry trends, competitor activities, and market opportunities to identify leads and refine sales strategies.
- Networking: Represent the company at industry events, conferences, and trade shows, networking with potential clients and promoting our products and services.
Key Requirements:
- Experience
- Proven Sales Experience: Minimum of 2-3 years of experience in a sales role, ideally within technology, SaaS, fleet management, or telematics.
- New Business Acquisition: Strong background in cold calling, lead generation, and acquiring new customers through face-to-face meetings.
- Sales Achievement: Demonstrated ability to meet or exceed sales targets, with a track record of consistently closing deals.
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