Customer Experience Coach

3 weeks ago


Cape Town, Western Cape, South Africa Callforce Direct Full time

**Job Summary**

We are seeking a highly skilled Customer Experience Coach to join our team at Callforce Direct.

The successful candidate will be responsible for developing and improving the performance of our incubation teams, ensuring excellent client feedback and alignment, and delivering high-quality reports.

This is an exciting opportunity for someone who is passionate about people's development and growth potential, with strong administrative skills and attention to detail.

About You

We are looking for someone who is comfortable facilitating reports, analysis, and presentations, with excellent verbal communication skills and the ability to cope with pressures and setbacks.

You will be working in a fast-paced environment, where you will be required to deliver results and meet client expectations.

About the Role

Key Responsibilities:

  • Develop and implement coaching strategies to improve team performance
  • Monitor and analyze client feedback, identifying areas for improvement
  • Deliver high-quality reports, including weekly and biweekly quality reporting
  • Coping with pressures and setbacks, while maintaining excellent adherence and QA scores

What We Offer

As a Customer Experience Coach, you can expect a competitive salary of $60,000 - $80,000 per annum, depending on experience, plus a range of benefits, including opportunities for professional growth and development.



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