MSOC Team Leader
4 weeks ago
As a key member of the Numata MSOC team, you will play a crucial role in leading and managing a team of skilled service desk engineers to deliver exceptional customer experiences. Your primary responsibility will be to oversee the day-to-day operations of the service desk, ensuring that all client interactions are handled efficiently and effectively.
Key Responsibilities:- Team Management: Lead and manage a team of service desk engineers, providing guidance and support to ensure they meet their performance targets.
- Client Communication: Manage client communication in the event of escalations, ensuring that all parties are informed and updated on the status of their incidents.
- Process Improvement: Continuously focus on improving processes and procedures to ensure that the service desk is operating at optimal levels.
- Training and Development: Provide training and development opportunities to team members to ensure they have the necessary skills to perform their roles effectively.
- Performance Management: Conduct regular performance reviews to ensure that team members are meeting their performance targets and provide coaching and support where necessary.
- ITIL 4 Foundation Certification: Must have a strong understanding of ITIL 4 principles and practices.
- Leadership and Management Skills: Proven leadership and management skills, with the ability to motivate and inspire team members.
- Communication and Interpersonal Skills: Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and team members.
- Problem-Solving and Analytical Skills: Strong problem-solving and analytical skills, with the ability to analyze complex issues and develop effective solutions.
- SDI ITIL 4 Foundation: Must have a strong understanding of ITIL 4 principles and practices.
- SDI Metrics and Reporting: Must have a strong understanding of metrics and reporting principles and practices.
- SDI: Managing Customer Experience: Must have a strong understanding of customer experience management principles and practices.
- Get Smarter: Technical Team Management: Must have a strong understanding of technical team management principles and practices.
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MSOC Team Leader: Strategic Operations Expert
2 weeks ago
Johannesburg, Gauteng, South Africa Numata Full timeLeadership Opportunity: Seeking an experienced MSOC Team Leader to lead and manage a skilled team of service desk engineers in delivering exceptional customer experiences.Key Responsibilities:Ensure high-quality customer service through incident resolution, problem management, and escalation handling.Manage team performance, scheduling, leave, and ticket...
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Operational Service Leader
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Call Centre Team Leader
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Team Leader
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Call Centre Team Leader
4 weeks ago
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Maintenance Team Leader
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Condeco Technical Team Leader
4 weeks ago
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Call Centre Team Leader Position
1 week ago
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Insurance Sales Team Leader
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