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Operational Team Leader

2 months ago

Johannesburg, Gauteng, South Africa RTT Full time
Job Title: Operational Team Leader

At RTT, we are seeking an experienced Operational Team Leader to oversee the performance compliance of contracted drivers in assigned stores/clusters. The successful candidate will ensure quality of outputs of functional operations in accordance with client service level agreements, standard operating procedures, and legal/regulatory requirements.

Key Responsibilities:
  • Manage performance objectives of clusters, monitor and apply corrective measures on performance exceptions in accordance with policies and procedures.
  • Coordinate, manage and control contracted driver availability schedules daily and weekly as per cluster requirements.
  • Ensure daily/weekly compliance checks on drivers and assets, ensuring all drivers have necessary resources and tools available in working order and meet all legal and regulatory conditions.
  • Maintain daily face-to-face interaction with independent contractors, execute on-the-job training where required, and deal with driver queries promptly.
  • Obtain driver feedback and actively pursue plans to address any barriers to performance and/or improve alignment to business imperatives.
  • Review and make recommendations to improve driver self-service to empower drivers to obtain required resources to deliver against business expectations.
  • Accurately and timeously report in-field incidents/accidents in line with company departmental policies.
  • Contribute to the continuous improvement of the cluster through making recommendations and suggestions to the Area Manager.
Requirements:
  • Grade 12 or equivalent at NQF level 4 (essential)
  • Diploma in supply chain management/transportation/safety management or equivalent at NQF level 5 (essential)
  • Code B Driver's License (essential)
  • At least 3 years working experience in an operations environment (essential)
  • One year experience in supervisory capacity (desirable)

Language: English