Team Leader
1 week ago
**Call Centre Team Leader Opportunity**
We are seeking an experienced Team Leader to manage and direct our Call Centre agents in achieving their required daily duties.
The successful candidate will take accountability for Call Centre Agents through daily monitoring, a compilation of reports, and some coaching assisted by a QA.
**Key Responsibilities:**
- Running and managing your team daily.
- Understand our organization's products, services, procedures, and guidelines and communicate the same to team leaders.
- Liaise with QA who monitors all calls to ensure that due procedures and quality standards are strictly adhered to.
- Facilitate and organize training sessions.
- Submit regular reports to management and seek new ideas and strategies to improve the performance.
- Ensure clients are happy and always satisfied by providing prompt responses and solutions to their challenges.
- Conduct regular review of all Call Centre Agents performance and ensure performance improvement plans are done for underperformers.
- Ensure that all staff adhere to the weekly performance targets.
- Monitoring attendance and punctuality daily.
- Reviewing and analysing Agent output.
- Customer service strategy, execution and dispatch management including development of vision, mission and KPIs.
- Handle customer complaints and ensure customer surveys were returned.
- Coach the team in order to ensure the quality of delivery meets the appropriate Standard.
**Requirements:**
- 2 years experience as a Team Leader.
- Proficient computer skills including Microsoft Outlook, Word, and Excel or equivalent Google products.
- Self-driven.
- Positive and energetic.
- Structured and detail orientated.
- Able to multi-task.
- Relationship building.
- Accountable.
- Must be able to work some weekends.
-
Team Leader
1 month ago
Johannesburg, Gauteng, South Africa Recruitment Dynamix (Pty) Ltd Full timeJob Title: Team LeaderJob Summary:We are seeking a highly motivated and experienced Team Leader to join our Call Centre team in Johannesburg. As a Team Leader, you will be responsible for driving performance and motivating the team to achieve sales targets.Key Responsibilities:• Drive performance and motivate the team to achieve sales targets• Oversee...
-
Team Leader
1 month ago
Johannesburg, Gauteng, South Africa Recruitment Dynamix (Pty) Ltd Full timeJob Title: Team LeaderRecruitment Dynamix (Pty) Ltd is seeking a highly motivated and experienced Team Leader to join our Call Centre team in Johannesburg.Job Summary:The Team Leader will be responsible for leading a team of call centre staff to achieve weekly and monthly sales budgets. The successful candidate will have previous experience in a similar...
-
Operational Service Leader
5 days ago
Johannesburg, Gauteng, South Africa Pronto Labour Team Full timeJob Title: Operational Service LeaderAbout the Role:We are seeking a highly experienced Operational Service Leader to join our Pronto Labour Team. As a key member of our team, you will be responsible for ensuring optimal productivity of our workshop and field service operations.Key Responsibilities:Deliver professional and efficient services to our...
-
Administration Team Leader
4 weeks ago
Johannesburg, Gauteng, South Africa FirstRand Life Assurance Ltd Full timeJob Title: Administration Team LeaderFirstRand Life Assurance Ltd is seeking a highly skilled and experienced Administration Team Leader to join our team.About the RoleThe Administration Team Leader will be responsible for managing the allocation and quality of work within their area of responsibility. This includes managing costs and expenses within...
-
Sales Team Leader
2 months ago
Johannesburg, Gauteng, South Africa Callforce Direct Full time{"h1": "Sales Team Leader Opportunity at Callforce Direct", "p": "We are seeking a results-driven Sales Team Leader to join our team at Callforce Direct. As a Sales Team Leader, you will be responsible for supervising and motivating a team of sales representatives to achieve sales targets. Your role will encompass a combination of coaching and managing team...
-
Sales Team Leader
1 month ago
Johannesburg, Gauteng, South Africa Callforce Direct Full timeUnlock Your Sales Potential as a Sales Team Leader at Callforce DirectJoin Callforce Direct, a leading BPO service provider, in our mission to deliver exceptional customer experiences. We're seeking a results-driven Sales Team Leader to spearhead our sales team and drive business growth.As a Sales Team Leader, you'll be responsible for guiding and motivating...
-
Sales Team Leader
4 weeks ago
Johannesburg, Gauteng, South Africa CallForce Full timeUnlock Your Sales Potential with CallForceAt CallForce, we're on the hunt for a results-driven Sales Team Leader to join our dynamic team. As a Sales Team Leader, you'll be responsible for driving sales performance and leading a team of sales representatives to achieve exceptional results.Key Responsibilities:Team Leadership: Provide guidance, mentorship,...
-
Operations Team Leader
1 month ago
Johannesburg, Gauteng, South Africa Fempower Personnel Full timeOperations Team LeaderFempower Personnel is seeking an experienced Operations Team Leader to drive overall branch efficiency and focus on the execution of all customer requirements.Main Responsibilities:Allocate cranes and crews for jobs, including inter-branch assignments.Ensure delivery of a positive customer experience in service provisioning.Support...
-
Operations Team Leader
4 weeks ago
Johannesburg, Gauteng, South Africa Fempower Full timeOperations Team LeaderFempower is seeking an experienced Operations Team Leader to drive overall branch efficiency and execute customer requirements.Main Responsibilities:Allocate cranes and crews for jobs, including inter-branch assignments.Ensure positive customer experiences through service delivery.Support sales representatives in site surveys.Schedule...
-
Clinical Team Leader
4 days ago
Johannesburg, Gauteng, South Africa St. John's Riverside Hospital Full timeAbout the RoleSt. John's Riverside Hospital seeks a dedicated and compassionate Clinical Team Leader to join our team. As a Clinical Team Leader, you will provide patient-centered, strength-based medication adherence services using interventions to assess, identify, and address Social Determinants of Health (SDOH) for individuals living with...
-
Operations Team Leader
2 months ago
Johannesburg, Gauteng, South Africa Fempower Full timeOperations Team LeaderFempower is seeking an experienced Operations Team Leader to drive overall branch efficiency and focus on the execution of all customer requirements.Key Responsibilities:Allocate cranes and crews for relevant jobs, including inter-branch assignments.Ensure delivery of a positive customer experience in the provisioning of...
-
Operations Team Leader
2 months ago
Johannesburg, Gauteng, South Africa Fempower Full time{"title": "Operations Team Leader", "description": "Job SummaryFempower is seeking an experienced Operations Team Leader to join our team. As a key member of our operations team, you will be responsible for driving overall branch efficiency and ensuring the execution of all customer requirements.Key ResponsibilitiesAllocate cranes and crews for jobs,...
-
MSOC Team Leader
4 weeks ago
Johannesburg, Gauteng, South Africa Numata Full timeJob Title: MSOC Team LeaderAs a key member of the Numata team, the MSOC Team Leader plays a vital role in leading and managing a team of skilled service desk engineers to deliver exceptional customer experiences. This role requires strong leadership, communication, and problem-solving skills to ensure the team meets the demands of our industry and...
-
AVBOB Sales Team Leader
1 week ago
Johannesburg, Gauteng, South Africa CallForce Full timeSales Team Lead RoleAt CallForce, we are seeking an experienced Team Leader to manage our Cape Town Sales Team.Key responsibilities include:Leading and managing a team of Call Centre Sales Agents to achieve exceptional results.Min 2 years contact Centre Team Leader experience preferred.Able to support day shift employees and maintain strong contact Centre...
-
MSOC Team Leader
1 month ago
Johannesburg, Gauteng, South Africa Numata Full timeMSOC Team Leader Job DescriptionAs a key member of the Numata team, the MSOC Team Leader plays a vital role in ensuring the delivery of exceptional customer experiences through our interaction with clients and the resolution of incidents and service requests.Key Responsibilities:Team Leadership: Lead and manage a team of skilled service desk engineers and...
-
Insurance Team Leader
3 weeks ago
Johannesburg, Gauteng, South Africa CallForce Full timeInsurance Team LeaderWe're seeking a seasoned Insurance Team Leader to spearhead our sales force and drive revenue growth through our short-term insurance solutions.This role involves developing and implementing sales strategies, providing coaching and support to sales agents, and overseeing day-to-day sales operations to maximize profitability.Key...
-
Sales Team Leader Position
3 weeks ago
Johannesburg, Gauteng, South Africa CallForce Full timeJob Title: Sales Team LeaderCallForce, a leading BPO service provider, is seeking a results-driven Sales Team Leader to join our team.As a Sales Team Leader, you will be responsible for leading and motivating a team of sales representatives to achieve sales targets. Your role will encompass a combination of coaching and managing team performance while...
-
Call Centre Team Leader
3 weeks ago
Johannesburg, Gauteng, South Africa Recruitment Dynamix Full timeJob Title: Call Centre Team LeaderRecruitment Dynamix is seeking a highly motivated and experienced Call Centre Team Leader to join our team. As a Call Centre Team Leader, you will be responsible for managing and directing a team of call centre agents to achieve their daily duties.Key Responsibilities:Manage and direct call centre agents to achieve their...
-
MSOC Team Leader
1 month ago
Johannesburg, Gauteng, South Africa Numata Full timeMSOC Team Leader Job DescriptionAs a key member of the Numata team, the MSOC Team Leader plays a vital role in leading and managing a team of skilled service desk engineers to deliver exceptional customer experiences. This role requires strong leadership and management skills, as well as the ability to prioritize tasks and manage multiple projects...
-
Operational Team Leader
3 weeks ago
Johannesburg, Gauteng, South Africa RTT Full timeJob Title: Operational Team LeaderAt RTT, we are seeking an experienced Operational Team Leader to oversee the performance compliance of contracted drivers in assigned stores/clusters. The successful candidate will ensure quality of outputs of functional operations in accordance with client service level agreements, standard operating procedures, and...