CRM System Administrator
1 day ago
We are seeking a highly skilled and detail-oriented individual to fill the role of CRM System Administrator at Zoeller Waste Trucks. As a key member of our team, this person will be responsible for managing our digital Customer Relationship Management (CRM) system, coordinating lead qualification, and overseeing after-sales support.
Responsibilities- CRM Management
- Maintain and update the CRM system with accurate client and prospect data.
- Manage and track sales leads through the pipeline.
- Respond promptly to incoming sales inquiries via email and phone.
- After-Sales Support
- Manage after-sales support processes through a designated app, ensuring timely service delivery.
- Monitor and schedule all maintenance and service appointments for sold equipment.
- Confirm that all post-sale services are completed according to service agreements.
- Handle incoming after-sales calls and inquiries, resolving issues or escalating them to the appropriate team.
- Performance Monitoring
- Use digital tools to monitor the performance of CRM activities, email campaigns, and after-sales service delivery.
- Generate weekly reports for the Managing Director and relevant team leaders on sales, after-sales, and CRM performance.
- Experience: At least 5 years in sales administration, CRM management, or after-sales coordination.
- Technical Skills: Proficiency in CRM platforms (Snov.io, Xero) and after-sales apps. If not, you will be required to learn and adapt in your own time.
- Communication: Excellent verbal and written communication skills.
- A competitive salary and benefits package.
- Opportunities for professional growth and training.
- A collaborative and innovative work environment.
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Pretoria, Gauteng, South Africa Zoeller Waste Trucks Full timeJob SummaryWe are looking for a detail-oriented Digital Sales and CRM Administrator who will manage our digital Customer Relationship Management (CRM) system, coordinate lead qualification, and oversee after-sales support. This role is pivotal in ensuring a seamless sales and after-sales experience by managing communication, scheduling services, and...
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Sales and CRM Support Specialist
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Pretoria, Gauteng, South Africa Zoeller Waste Trucks Full timeJob Description:We are seeking a highly organized and detail-oriented Digital Sales and CRM Administrator to manage our digital customer relationship management system, coordinate lead qualification, and oversee after-sales support. This role is crucial in ensuring a seamless sales and after-sales experience by managing communication, scheduling services,...
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