Sales and CRM Support Specialist

4 days ago


Pretoria, Gauteng, South Africa Zoeller Waste Trucks Full time
Job Description:

We are seeking a highly organized and detail-oriented Digital Sales and CRM Administrator to manage our digital customer relationship management system, coordinate lead qualification, and oversee after-sales support. This role is crucial in ensuring a seamless sales and after-sales experience by managing communication, scheduling services, and addressing customer inquiries efficiently.

Main Responsibilities:
  1. CRM and Sales Support
  • Maintain and update the CRM system with accurate client and prospect data.
  • Manage and track sales leads through the pipeline.
  • Respond promptly to incoming sales inquiries via email and phone.
  • Qualify leads and assign them to the relevant sales team members with detailed information.
  • Assist in preparing and executing email marketing campaigns.
  • Monitor campaign performance and provide actionable insights to the sales team.
After-Sales Coordination
  • Manage after-sales support processes through a designated app, ensuring timely service delivery.
  • Monitor and schedule all maintenance and service appointments for sold equipment.
  • Confirm that all post-sale services are completed according to service agreements.
  • Handle incoming after-sales calls and inquiries, resolving issues or escalating them to the appropriate team.
  • Maintain a service log for each piece of equipment sold and track its service history.
  • Liaise with service technicians, clients, and internal teams to ensure high customer satisfaction.
Performance Monitoring and Reporting
  • Use digital tools to monitor the performance of CRM activities, email campaigns, and after-sales service delivery.
  • Generate weekly reports for the Managing Director and relevant team leaders on sales, after-sales, and CRM performance.
  • Provide feedback and suggestions to improve sales and after-sales workflows.
Customer Relationship Management
  • Act as the primary point of contact for clients during the after-sales phase.


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