Customer Engagement Specialist

4 weeks ago

Cape Town, Western Cape, South Africa Boldr Full time
About the Role

We are seeking a highly motivated and empathetic individual to join our team as a Student Re-engagement Manager. In this role, you will be responsible for identifying and re-engaging students who have dropped out of our extended course. Your primary objective will be to provide personalized support and guidance to help students successfully return to the program.

Key Responsibilities
  • Identify and contact extended students who have dropped out of the program to understand the reasons for their departure.
  • Develop personalized re-engagement strategies for each student, addressing their specific concerns and needs.
  • Act as the primary point of contact for dropped students, providing ongoing support and guidance during the re-entry process.
  • Collaborate with the Student Success team to develop initiatives that improve student retention and reduce drop rates in the extended course.
  • Maintain accurate records of re-engagement efforts and student interactions, ensuring timely follow-ups and documentation.
  • Provide information about resources, academic support services, and financial aid options to facilitate the re-entry process.
  • Assist students in completing necessary paperwork and enrollment procedures to re-enroll in the extended course.
  • Collaborate with other departments, including Finance and Academic Advising, to ensure a smooth transition for re-entering students.
  • Monitor students' progress upon re-entry, identifying potential challenges, and providing proactive support to enhance their success.
  • Share insights and feedback with relevant teams to continuously improve the re-engagement process and overall student experience.
Requirements

We are looking for a candidate who is:

  • Curious and authentic, with a passion for helping students succeed.
  • An analytical and critical thinker, with an eye for detail.
  • Passionate about client satisfaction and committed to delivering exceptional support.
  • A self-starter, motivated, and results-driven individual who can work effectively in a fast-paced environment.
  • Organized and detail-oriented, with excellent communication skills and the ability to build rapport with students from diverse backgrounds.
What We Offer

We offer a competitive salary, benefits package, and opportunities for professional growth and development. Our team is passionate about making a positive impact, and we are committed to creating a supportive and inclusive work environment.

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