Customer Retention Specialist

4 weeks ago


Cape Town, Western Cape, South Africa The Legends Agency Full time

Job Title: Customer Retention Specialist

Reports to: Head of Retentions / Head of Sales

Salary: R21 000 - R25 000 (+ Incentive)

Location: Cape Town, Hybrid

About Us:

The Legends Agency is a fast-growing fintech lending to small and medium-sized businesses in the UK.

Role Overview:

We are looking for a Customer Retention Specialist to focus on maintaining strong relationships with existing and past customers. In this role, you will be responsible for contacting clients nearing the end of their funding agreements, as well as re-engaging past customers to explore opportunities for renewed funding.

Key Responsibilities:

  • Proactively contact customers nearing the end of their funding agreements
  • Re-engage with past customers to discuss new funding opportunities
  • Build and maintain strong relationships with customers, ensuring high levels of satisfaction
  • Address customer inquiries and concerns, offering solutions and alternatives where appropriate
  • Collaborate with the sales and retentions teams to ensure seamless customer experience
  • Maintain accurate customer records and interactions in the CRM system
  • Contribute to retention strategies and meet set targets

Requirements:

  • Minimum of 2-5 years experience in customer service (retention) role
  • Strong communication skills, both verbal and written
  • Comfortable with making outbound calls and engaging with existing customers
  • Customer-oriented with a focus on delivering excellent service
  • Ability to manage multiple client relationships and follow-up tasks effectively
  • A team player with a collaborative attitude
  • Experience with CRM systems is a plus


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