Client Engagement Specialist
2 weeks ago
Curiska (Pty) Ltd is seeking a skilled Client Engagement Specialist to join our Sustainability team in Cape Town. As a key member of our team, you will be responsible for building and maintaining strong relationships with our clients, ensuring they receive maximum value from our data analytics solutions.
Key Responsibilities:
- Client Relationship Management: Serve as the primary contact for clients, addressing inquiries, concerns, and feedback promptly and effectively.
- Build and maintain strong, long-lasting client relationships by understanding their business goals and sustainability challenges.
- Conduct regular check-ins and reviews with clients to ensure they are achieving their objectives with our solutions.
- Client Onboarding and Training: Lead the client onboarding process, ensuring a smooth transition and setup of our data analytics solutions.
- Provide comprehensive training sessions for clients on how to use our tools and interpret data insights.
- Develop and update training materials and resources to support ongoing client education.
- Project Coordination and Support: Coordinate with internal teams to manage client projects, ensuring timely delivery and high-quality execution.
- Monitor project progress, address any issues that arise, and keep clients informed throughout the project lifecycle.
- Provide technical support and troubleshooting assistance to clients as needed.
- Client Feedback and Advocacy: Gather and analyze client feedback to identify areas for improvement and inform product development.
- Advocate for client needs and priorities within the company, ensuring their voices are heard and addressed.
If you are interested in this opportunity, please send your CV to info@curiska.co.za.
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