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Lead Hospitality Manager

2 months ago

Cape Town, Western Cape, South Africa The Legends Agency Full time

About the Role:

Camps Bay is seeking a high-calibre Duty Manager/Host to join their team. As a key member of the Front Office/Reservations Department, you will be responsible for delivering exceptional guest experiences in a luxurious atmosphere.

Your Key Responsibilities:

  • Leadership: Lead by example and inspire your team to uphold the highest service standards.
  • Communication: Engage with guests and staff effectively, ensuring seamless operations and guest satisfaction.
  • Operational Expertise: Manage daily hotel operations, swiftly resolving guest issues while maintaining a focus on excellence.
  • Flexibility: Be available for various shifts, demonstrating a willingness to meet the demands of a dynamic environment.
  • Tech Savviness: Utilize technology to enhance guest experiences and streamline operations.

Requirements:

  • Education: Grade 12 or equivalent.
  • Qualifications: Hospitality industry qualifications preferred.
  • Experience: Previous experience in a similar role within a 4 or 5-star hotel environment is essential.
  • Skills: Familiarity with all duties and procedures in the Front Office/Reservations Department.
  • Technical Skills: Experience with Opera or Opera Cloud is required.

About Us:

The Legends Agency is a dynamic company that values excellence in hospitality. We are seeking a dedicated individual who is passionate about delivering outstanding guest experiences.