Sales Operations Director

3 weeks ago


Cape Town, Western Cape, South Africa CallForce Full time
About the Role

We are seeking an experienced Sales Operations Director to lead our outbound campaigns and drive sales excellence. As a key member of our team, you will be responsible for developing and implementing plans to deliver exceptional results on a campaign-by-campaign basis.

Key Areas of Responsibility:

  • Campaign Planning and Execution: Develop and implement plans to deliver exceptional results on a campaign-by-campaign basis.
  • Client Interface and Management: Handle client interface, deliver on SLA requirements, and manage client expectations and deliverables through consistent engagement with key stakeholders globally and locally.
  • Sales and Customer Service Outcomes: Drive sales and customer service outcomes, focusing on providing differentiation in a highly competitive industry by exceeding client expectations.
  • Performance Standards and Quality Control: Successfully deliver performance standards on outbound campaigns, oversee quality control, and ensure compliance applicable to the client.
  • Team Leadership and Development: Lead, develop, motivate, and operational teams to ensure optimal service delivery through scheduling and continuous process improvement.
  • Data Analysis and Performance Improvement: Analyze data to determine operational trends and provide solutions to increase sales, service, and quality levels to achieve and exceed targets.

Requirements:

  • 5+ years of experience managing an outbound sales contact center.
  • 5+ years of experience working in a BPO.
  • 5+ years of experience in client relations.
  • A proven track record in meeting campaign performance standards.

Salary Range: Market and Experience Related ($80,000-$120,000 per year). Compensation package includes benefits and opportunities for professional growth.


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