Operations Director
2 weeks ago
Lead Our Outbound Sales Team
CallForce is a fast-growing BPO business seeking an experienced sales professional to head our outbound sales team. As Operations Director, you will oversee multiple USA outbound sales campaigns, managing a team of 200 to 500 agents and delivering exceptional results.
Key Responsibilities:
- Develop and implement strategic operational plans to deliver results on a campaign-by-campaign basis.
- Use interpersonal and communication skills to build and manage client relationships.
- Work with analytics to determine operational trends and provide solutions to increase sales and service levels.
- Implement performance enhancement programs to ensure optimal delivery of results and agent retention.
- Manage operating budgets to ensure cost efficiencies.
- Ensure robust forecasting of resource requirements and collaborate with recruitment and training teams.
Requirements:
- 5+ years of experience managing outbound sales contact centres with global USA clients.
- Track record of superseding performance metrics.
- Dynamic approach to optimising performance.
- Experience in managing USA operations through the night and comfort with working USA daytime hours.
About Us:
CallForce is a fast-growing entrepreneurial BPO business that is flexible and agile. We are looking for a talented individual to join our team and contribute to our success.
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