Operations Director

2 weeks ago


Cape Town, Western Cape, South Africa CallForce Full time

Lead Our Outbound Sales Team

CallForce is a fast-growing BPO business seeking an experienced sales professional to head our outbound sales team. As Operations Director, you will oversee multiple USA outbound sales campaigns, managing a team of 200 to 500 agents and delivering exceptional results.

Key Responsibilities:

  • Develop and implement strategic operational plans to deliver results on a campaign-by-campaign basis.
  • Use interpersonal and communication skills to build and manage client relationships.
  • Work with analytics to determine operational trends and provide solutions to increase sales and service levels.
  • Implement performance enhancement programs to ensure optimal delivery of results and agent retention.
  • Manage operating budgets to ensure cost efficiencies.
  • Ensure robust forecasting of resource requirements and collaborate with recruitment and training teams.

Requirements:

  • 5+ years of experience managing outbound sales contact centres with global USA clients.
  • Track record of superseding performance metrics.
  • Dynamic approach to optimising performance.
  • Experience in managing USA operations through the night and comfort with working USA daytime hours.

About Us:

CallForce is a fast-growing entrepreneurial BPO business that is flexible and agile. We are looking for a talented individual to join our team and contribute to our success.


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