Strategic Operations Director

2 days ago


Cape Town, Western Cape, South Africa Rory Mackie & Associates Full time

Job Title: Strategic Operations Director

Rory Mackie & Associates is seeking a highly skilled Strategic Operations Director to lead the management of the procurement, logistics, and technical compliance functions. The ideal candidate will have a strong background in commercial operations and a proven track record of driving business growth and profitability.

Key Responsibilities:

  1. Manage the relationship and deliverables of commercial partners and vendors.
  2. Build a sustainable culture of continuous improvement in pre- and post-sale processes and the overall customer experience.
  3. Lead and direct support staff to ensure the consistent delivery of quality products, on time and on budget.
  4. Contribute to the development and implementation of strategies to enhance customer service, increase sales & efficiency, and the overall profitability of the business.

Requirements:

  • Relevant commercial tertiary qualification.
  • At least 10 years' experience in a similar role, preferably in the electronics/technology industry.
  • Strong commercial acumen and leadership ability.
  • Proven numeracy and analytical skills.
  • Demonstrated influencing and negotiation skills.
  • Quantifiable experience in international import supply chain management and distribution.
  • Thorough knowledge of domestic warehousing and courier operations.
  • Advanced skills in the use of Microsoft Office products.
  • Good prioritizing and time management skills.
  • High degree of professionalism and cultural sensitivity.
  • Strong administrative and organization ability.
  • Understanding of ERP & quoting systems.
  • Good written and spoken skills in English.

Reporting Structure:

The Strategic Operations Director will report to the Managing Director and will be responsible for managing the following direct reports: Quoting Coordinator, Quoting Administrator, Logistics Coordinator, Technical Specialist, CAM Engineer, and Sales Support Engineer.

Key Performance Indicators (KPIs):

  • Overall responsibility for the management of the full procurement function and technical compliance.
  • Management of the Logistics function.
  • Build a sustainable culture of continuous improvement in the pre- and post-sale processes and the overall customer experience.
  • Manage the relationship and deliverables of commercial partners and vendors.
  • Lead and direct support staff to ensure the consistent delivery of quality products, on time and on budget.
  • Contribute to the development and implementation of strategies to enhance customer service, increase sales & efficiency, and the overall profitability of the business.


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