Strategic Operations Director
2 days ago
Job Title: Strategic Operations Director
Rory Mackie & Associates is seeking a highly skilled Strategic Operations Director to lead the management of the procurement, logistics, and technical compliance functions. The ideal candidate will have a strong background in commercial operations and a proven track record of driving business growth and profitability.
Key Responsibilities:
- Manage the relationship and deliverables of commercial partners and vendors.
- Build a sustainable culture of continuous improvement in pre- and post-sale processes and the overall customer experience.
- Lead and direct support staff to ensure the consistent delivery of quality products, on time and on budget.
- Contribute to the development and implementation of strategies to enhance customer service, increase sales & efficiency, and the overall profitability of the business.
Requirements:
- Relevant commercial tertiary qualification.
- At least 10 years' experience in a similar role, preferably in the electronics/technology industry.
- Strong commercial acumen and leadership ability.
- Proven numeracy and analytical skills.
- Demonstrated influencing and negotiation skills.
- Quantifiable experience in international import supply chain management and distribution.
- Thorough knowledge of domestic warehousing and courier operations.
- Advanced skills in the use of Microsoft Office products.
- Good prioritizing and time management skills.
- High degree of professionalism and cultural sensitivity.
- Strong administrative and organization ability.
- Understanding of ERP & quoting systems.
- Good written and spoken skills in English.
Reporting Structure:
The Strategic Operations Director will report to the Managing Director and will be responsible for managing the following direct reports: Quoting Coordinator, Quoting Administrator, Logistics Coordinator, Technical Specialist, CAM Engineer, and Sales Support Engineer.
Key Performance Indicators (KPIs):
- Overall responsibility for the management of the full procurement function and technical compliance.
- Management of the Logistics function.
- Build a sustainable culture of continuous improvement in the pre- and post-sale processes and the overall customer experience.
- Manage the relationship and deliverables of commercial partners and vendors.
- Lead and direct support staff to ensure the consistent delivery of quality products, on time and on budget.
- Contribute to the development and implementation of strategies to enhance customer service, increase sales & efficiency, and the overall profitability of the business.
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