SASSA Team Leadership Position
2 days ago
We are seeking an experienced Team Coach to join our SASSA team in Randburg. The successful candidate will be responsible for leading a team of contact centre agents and ensuring they meet key performance indicators.
Key Responsibilities- Coaching and developing agents through continuous one-on-one sessions.
- Managing attendance and leave processes.
- Motivating agents to improve their performance.
- Ensuring agents meet KPIs for adherence, reach service levels, and provide high-quality customer interactions.
- Establishing and reviewing KPIs with the Contact Centre Manager.
- Supporting agent career development.
- Resolving daily queries and promoting service delivery.
- Previous team leadership experience within a contact centre environment.
- Good performance management experience.
- Grade 12 certificate and leadership training.
Salary: R 200,000 - R 250,000 per annum.
-
SASSA - Team Lead
2 months ago
Randburg, Gauteng, South Africa iSON Xperiences Full timeContact Centre Team Coach Role. This leadership position is part of iSON Xperiences' customer service team, responsible for guiding and developing a team of customer service representatives. The ideal candidate will be a seasoned leader with a strong background in customer service and team management. Main Responsibilities include: Leading a team of...
-
SASSA Team Lead Professional
1 month ago
Randburg, Gauteng, South Africa iSON Xperiences Full timeiSON Xperiences seeks an experienced and dynamic Team Coach to lead our inbound voice/messaging customer services team in Randburg. The ideal candidate will have a strong track record in leading teams, coaching, and developing agents to deliver exceptional customer experiences.As a Team Coach, you will be responsible for:Leading and managing a team of up to...
-
SASSA Customer Service Representative
2 days ago
Randburg, Gauteng, South Africa iSON Xperiences Full timeAs a valued member of the iSON Xperiences team, we are seeking an exceptional Customer Service Representative to join our dynamic organization in Randburg.This fixed-term contract role is perfect for individuals passionate about delivering outstanding customer experiences.We estimate the salary for this position to be around R150,000 per annum, based on...
-
Accounts Payable Leadership Position
4 weeks ago
Randburg, Gauteng, South Africa Clarkhouse Human Capital Full timeJob OverviewWe are seeking an experienced Accounts Payable Manager to join our team at a leading property management company in Johannesburg.
-
Warehouse Team Lead
6 days ago
Randburg, Gauteng, South Africa Shani''s Recruitment Agency Full timeWe are seeking a skilled and experienced Warehouse Team Lead to oversee the daily operations of our warehouse. This role will involve managing stock levels, coordinating stock deliveries, and ensuring that all areas are clean and tidy.The ideal candidate will have strong leadership skills and be able to motivate and guide a team of staff to achieve their...
-
Call Center Professional
5 days ago
Randburg, Gauteng, South Africa iSON Xperiences Full timeiSON Xperiences is looking for a dedicated Call Center Professional to join our team in Randburg, enhancing our commitment to exceptional customer service.This role presents a fantastic opportunity to grow your career while working in a supportive environment focused on quality and excellence.We anticipate an annual salary of approximately R180,000,...
-
Randburg, Gauteng, South Africa SPARK Schools Full timeAbout SPARK SchoolsSPARK Schools is a pioneering social impact organization that is revolutionizing the education landscape through its innovative approach to blended learning. Our network of affordable private schools is dedicated to providing transformational education innovation, elevating student achievement, and empowering teachers with the tools they...
-
Customer Service Leadership Role
6 days ago
Randburg, Gauteng, South Africa iSON Xperiences Full timeJob Title: Customer Service Leadership Role Estimated Salary: R 320,000 - R 420,000 per annumJob Overview:iSON Xperiences is a leading provider of innovative solutions in the telecommunications industry.We are seeking an experienced leader to join our Saves/New Acquisition team and drive customer retention and acquisition growth.The successful candidate will...
-
Operations Team Supervisor
6 days ago
Randburg, Gauteng, South Africa iSON Xperiences Full timeWe are seeking a highly motivated and experienced Operations Team Supervisor to join our team at iSON Xperiences. In this role, you will be responsible for leading and managing a team of customer service representatives, ensuring that our clients receive exceptional service.The estimated salary for this position is KES 180,000 - 280,000 per month, depending...
-
Team Manager
2 days ago
Randburg, Gauteng, South Africa iSON Xperiences Full timeJob Title: Team ManagerWe are seeking a seasoned Team Manager to lead our Saves/New Acquisition team at iSON Xperiences. The successful candidate will drive customer retention and acquisition growth, oversee a team of agents, and ensure exceptional customer service.About the Role:Lead and manage a team of Saves/New Acquisition agents to achieve sales and...
-
Contact Centre Team Leader
2 days ago
Randburg, Gauteng, South Africa iSON Xperiences Full timeJob Description:The role of the Contact Centre Team Leader at iSON Xperiences is to oversee an inbound voice customer service team, ensuring quality service delivery aligned with Altron People Solutions' objectives. This position involves managing a team of approximately 20 agents and fostering their growth through continuous coaching and development.Main...
-
Strategic Product Leadership Opportunity
3 weeks ago
Randburg, Gauteng, South Africa MultiChoice Full timeJob Title: Strategic Product Leadership OpportunityAbout the Role:We are seeking an experienced product leader to drive strategic initiatives and deliver innovative solutions in our DTH business. The ideal candidate will have a proven track record of driving new product development, pricing analysis, and team management.About You:You will be responsible for...
-
Inbound Voice Team Manager
2 days ago
Randburg, Gauteng, South Africa iSON Xperiences Full timeJob Summary:iSON Xperiences seeks a skilled Inbound Voice Team Manager to lead our customer service team. The successful candidate will have previous team leadership experience in a contact centre environment, excellent communication skills, and a strong track record of meeting targets and achieving premium customer service.This role involves managing a team...
-
Customer Service Team Coach
2 days ago
Randburg, Gauteng, South Africa iSON Xperiences Full timeAbout the Role:iSON Xperiences invites applications for a Customer Service Team Coach to lead our inbound voice customer service team. As a Team Coach, you will be responsible for managing a team of approximately 20 agents and fostering their growth through continuous coaching and development.The successful candidate will have previous team leadership...
-
Team Coach and Quality Manager
2 days ago
Randburg, Gauteng, South Africa iSON Xperiences Full timeJob DescriptionThis is a challenging role that requires strong leadership and communication skills. As a Team Coach, you will be responsible for leading a team of agents and ensuring they deliver high-quality customer service.ResponsibilitiesLeading and managing a team of 20+ agents.Developing agents through coaching and mentoring.Managing attendance and...
-
Technical Support Team Lead Position
4 weeks ago
Randburg, Gauteng, South Africa Emporium Human Capital Full timeEmporium Human Capital Job OpportunityWe are seeking a highly skilled Technical Support Manager to join our team.Job Overview:The successful candidate will be responsible for providing technical support and guidance to clients, resolving complex technical issues, and ensuring exceptional customer satisfaction.Key Responsibilities:Manage and resolve technical...
-
Controller Position
2 days ago
Randburg, Gauteng, South Africa Dante Personnel Full timeSenior Accounting Position AvailableA leading company in North Riding seeks a highly experienced Senior Accounting Professional to fill a critical role in their finance team.Key Responsibilities:Developing and implementing financial strategies to drive business growth.Managing financial analysis, planning, and reporting.Providing guidance and support to...
-
Senior Team Coordinator
2 months ago
Randburg, Gauteng, South Africa Dante Personnel Full timeJob Title: Financial Wellness CoachAbout the Role: We are seeking a highly skilled and experienced Financial Wellness Coach to join our team at Dante Personnel. As a Financial Wellness Coach, you will be responsible for leading a team of customer service representatives in a call centre environment.Key Responsibilities:Provide coaching and guidance to team...
-
Randburg, Gauteng, South Africa Absa Group Limited Full timeWe are seeking a skilled and experienced Technical Lead to join our team at Absa Group Limited. As a key member of our technology department, you will be responsible for leading the design, deployment, and optimization of enterprise-wide technology products and services.About the RoleThis is a fantastic opportunity for an accomplished technical leader to...
-
Saves/New Acquisition Team Manager
6 days ago
Randburg, Gauteng, South Africa iSON Xperiences Full timeJob Title: Saves/New Acquisition Team Manager Salary: R 300,000 - R 400,000 per annumJob Summary:We are seeking an experienced Team Manager to lead our Saves/New Acquisition team at iSON Xperiences.The successful candidate will be responsible for driving customer retention and acquisition growth, leading a team of agents, and ensuring exceptional customer...