SASSA Team Leadership Position

2 days ago


Randburg, Gauteng, South Africa iSON Xperiences Full time
About the Job

We are seeking an experienced Team Coach to join our SASSA team in Randburg. The successful candidate will be responsible for leading a team of contact centre agents and ensuring they meet key performance indicators.

Key Responsibilities
  1. Coaching and developing agents through continuous one-on-one sessions.
  2. Managing attendance and leave processes.
  3. Motivating agents to improve their performance.
  4. Ensuring agents meet KPIs for adherence, reach service levels, and provide high-quality customer interactions.
  5. Establishing and reviewing KPIs with the Contact Centre Manager.
  6. Supporting agent career development.
  7. Resolving daily queries and promoting service delivery.
Requirements
  • Previous team leadership experience within a contact centre environment.
  • Good performance management experience.
  • Grade 12 certificate and leadership training.

Salary: R 200,000 - R 250,000 per annum.


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