Customer Liaison Officer Role for Sydsen

7 days ago


Pretoria, Gauteng, South Africa Sydsen Full time
Job Overview

Sydsen is seeking an experienced Customer Liaison Officer to join our Pretoria-based team. This role requires a motivated and detail-oriented individual who can effectively handle customer queries and complaints while maintaining strong relationships.

About the Job

The successful candidate will be responsible for:

  • Evaluating, processing, and resolving customer inquiries in a timely and professional manner.
  • Establishing and maintaining positive relationships with customers to enhance customer satisfaction.
  • Providing estimates and quotations according to company policies.
  • Maintaining strong relationships with internal departments and advising management on after-sales matters.
  • Effectively communicating with customers to understand their requirements and resolve issues efficiently.
  • Ensuring agreed-upon customer satisfaction targets are met and monitoring customer feedback.
  • Implementing an efficient inactive customer contact system for ongoing engagement.
  • Maintaining cleanliness, organization, and repair standards of customer-facing areas in compliance with manufacturer guidelines.
  • Scheduling and managing customer appointments and ensuring timely communication of changes in service delivery.
  • Handling all correspondence, filing documents according to standards, and following up on customer inquiries.
  • Collaborating with manufacturer call centers and providing relevant information for queries or complaints.
  • Monitoring the quality of service and job performance, ensuring customer satisfaction at every touchpoint.
Requirements

To succeed in this role, you will need:

  • Proven experience in customer relations, preferably in an automotive dealership or service environment.
  • Strong communication skills and the ability to handle customer complaints and queries effectively.
  • A proactive, organized, and detail-oriented approach to work.
  • The ability to work efficiently within a team and independently.
  • Excellent telephone etiquette and customer service skills.
  • Knowledge of dealership systems and processes would be an advantage.
What We Offer

We offer a competitive salary range of R180,000 - R250,000 per annum, depending on experience, plus benefits.



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