Point of Sales and Customer Service Specialist

2 weeks ago


Pretoria, Gauteng, South Africa Sydsen Full time
Job Summary

Sydsen is seeking a skilled Point of Sales and Customer Service Specialist to join their team in Pretoria East. This role involves providing exceptional customer service, managing customer transactions, and ensuring accurate order processing.

Key Responsibilities
  • Customer Service & Interaction:
    • Deliver warm and welcoming customer experiences through prompt and friendly service.
    • Take orders accurately and offer product recommendations or upsells to enhance the customer experience.
    • Address customer inquiries about menu items, ingredients, and daily specials in a knowledgeable and enthusiastic manner.
    • Handle customer complaints or issues with a positive attitude and escalate if necessary.
  • Point of Sales Operations:
    • Operate the POS system to process payments, including cash, card, and digital transactions.
    • Audit cash handling to ensure accuracy and integrity.
    • Issue receipts and refunds, and maintain accurate transaction records.
    • Maintain knowledge of current promotions, discounts, and loyalty programs.
  • Order Coordination:
    • Communicate orders effectively to baristas and kitchen staff to ensure timely preparation.
    • Monitor order status and update customers on any delays or changes.
    • Prepare basic items like brewed coffee or tea when necessary.
  • Administrative Duties:
    • Perform end-of-day reporting and assist with daily cash reconciliation.
    • Assist in inventory checks and restocking of supplies at the POS and self-service areas.
    • Maintain cleanliness and organization of the POS area, ensuring it meets hygiene standards.
    Requirements
    • Experience: Previous experience in a retail or hospitality POS role is preferred.
    • Skills:
      • Strong interpersonal and communication skills.
      • Basic proficiency with POS systems, cash handling, and digital payment methods.
      • High attention to detail and accuracy.
      • Excellent problem-solving skills and the ability to stay calm under pressure.
    • Personal Attributes:
      • Friendly, outgoing, and customer-focused.
      • Reliable, punctual, and able to work flexible hours, including weekends and holidays.
    Working Conditions
    • Physical Requirements: Ability to stand for extended periods and lift light items (up to 15kg).
    • Schedule: Rotational shifts, with availability for weekends and holidays.

Rewards: Sydsen offers a competitive salary between R40,000 and R55,000 per annum, commensurate with experience.



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