Customer Experience Associate

2 weeks ago


Pretoria, Gauteng, South Africa Sydsen Full time
Key Responsibilities:

As a Customer Liaison Officer at Sydsen, you will be responsible for ensuring a positive experience for our customers. Your duties will include assisting customers proactively, answering their calls promptly and professionally, and providing estimates and quotations according to company and manufacturer policies. You will also be responsible for maintaining strong relationships with internal departments and advising management on after-sales matters. Additionally, you will be expected to effectively communicate with customers to understand their requirements and resolve issues efficiently.

Requirements:

We are seeking a candidate with proven experience in customer relations, preferably in an automotive dealership or service environment. You should possess strong communication skills and the ability to handle customer complaints and queries effectively. A proactive, organized, and detail-oriented approach to work is essential for this role. You must also be able to work efficiently within a team and independently, with excellent telephone etiquette and customer service skills. Knowledge of dealership systems and processes would be an advantage.

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