Customer Liaison Officer

2 months ago


Pretoria, Gauteng, South Africa Sydsen Group (Pty) Ltd Full time

We are seeking a highly skilled Customer Liaison Officer to join our team in Pretoria, Gauteng. In this role, you will be responsible for evaluating, processing, and resolving customer queries and complaints, while establishing and maintaining strong relationships to enhance Customer Satisfaction Index (CSI) ratings.

Key Responsibilities:
  • Provide exceptional customer service by assisting customers proactively and ensuring a positive experience with the dealership and all departments.
  • Respond promptly and professionally to all customer calls, providing estimates and quotations according to company and manufacturer policies.
  • Collaborate with internal departments to advise management on after-sales matters and ensure the agreed CSI targets are met.
  • Implement an efficient inactive customer contact system for ongoing engagement and maintain cleanliness, organization, and repair standards of customer-facing areas in compliance with manufacturer guidelines.
  • Schedule and manage customer appointments and ensure timely communication of changes in service delivery.
  • Handle all correspondence, file documents according to standards, and follow-up on customer inquiries.
  • Collaborate with the manufacturer call centers and provide relevant information for queries or complaints.
  • Monitor the quality of service and job performance, ensuring customer satisfaction at every touchpoint.
Requirements:
  • Proven experience in customer relations, preferably in an automotive dealership or service environment.
  • Strong communication skills and the ability to handle customer complaints and queries effectively.
  • Proactive, organized, and detail-oriented approach to work.
  • Ability to work efficiently within a team and independently.
  • Excellent telephone etiquette and customer service skills.
  • Knowledge of dealership systems and processes would be an advantage.


  • Pretoria, Gauteng, South Africa The Personal Link Full time

    At The Personal Link, we are seeking a highly skilled Front Line Customer Support Liaison to join our dynamic team. This role is based in Gauteng and requires an individual with excellent communication skills, high attention to detail, and the ability to multitask effectively.The successful candidate will be responsible for providing exceptional customer...


  • Pretoria, Gauteng, South Africa Sydsen Full time

    Job OverviewSydsen is seeking an experienced Customer Liaison Officer to join our Pretoria-based team. This role requires a motivated and detail-oriented individual who can effectively handle customer queries and complaints while maintaining strong relationships.About the JobThe successful candidate will be responsible for:Evaluating, processing, and...


  • Pretoria, Gauteng, South Africa Sydsen Full time

    Sydsen is seeking a seasoned Customer Liaison Officer to join their team in Gauteng. As a key member of the team, you will play a pivotal role in ensuring exceptional customer satisfaction and experience.Job SummaryWe are looking for an experienced professional with a strong background in customer relations, preferably in the automotive industry. Your...


  • Pretoria, Gauteng, South Africa Bidvest Protea Coin Full time

    Bidvest Protea Coin is seeking a highly skilled and experienced Investigator and Liaison Officer to join our team. As a Forensic Investigation Specialist, you will be responsible for conducting internal and external investigations, handling exhibits, and providing expert advice on crime scene management.The ideal candidate will have a strong understanding of...


  • Pretoria, Gauteng, South Africa Sydsen Full time

    About the RoleWe are seeking a skilled Customer Liaison Officer to join our team at Sydsen in Pretoria, Gauteng. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and building strong relationships with our clients.Key ResponsibilitiesCustomer Service and Support: Provide prompt and professional...


  • Pretoria, Gauteng, South Africa All Stars placement Full time

    We are seeking a highly skilled Front Desk Liaison Officer to join our team at All Stars placement in Pretoria.As a key member of our front office team, you will be responsible for enhancing the guest stay by welcoming them and facilitating any special requirements.You will ensure that all guest information relating to the guest experience and their service...


  • Pretoria, Gauteng, South Africa Jonsson Workwear Full time

    Job Title: Customer Service Representative - Regional LiaisonWe are seeking an experienced and results-driven External Customer Advisor to join our team in Gauteng. As the dedicated point of contact, you will be responsible for building strong relationships with our customers in the Heidelberg region.This role requires exceptional interpersonal skills, a...


  • Pretoria, Gauteng, South Africa Bonafide Human Capital (Pty) Ltd Full time

    Bonafide Human Capital (Pty) Ltd is seeking an experienced Customer Relations Officer to join their team in Pretoria.Job SummaryWe are looking for a skilled professional to handle customer relations, facilitate effective communication, and manage expectations between suppliers and the production environment. The ideal candidate will have experience in...


  • Pretoria, Gauteng, South Africa Sydsen Full time

    Key Responsibilities:As a Customer Liaison Officer at Sydsen, you will be responsible for ensuring a positive experience for our customers. Your duties will include assisting customers proactively, answering their calls promptly and professionally, and providing estimates and quotations according to company and manufacturer policies. You will also be...


  • Pretoria, Gauteng, South Africa Scholtz Partners International (Pty) Ltd Full time

    We are seeking a highly motivated and experienced Sales and Technical Liaison Specialist to contribute to our team at Scholtz Partners International Pty Ltd.Key Responsibilities:Develop and maintain strong relationships with customers to ensure their needs are met.Prepare accurate and competitive quotations in response to customer requests.Maintain high...


  • Pretoria, Gauteng, South Africa Jai Search Consultancy Full time

    Job SummaryWe are seeking a highly skilled International Sales Liaison to join our team at Jai Search Consultancy.About the RoleThe successful candidate will be responsible for moderating customer reviews and responding to email queries in both Spanish and English, ensuring timely and accurate communication with clients. They will also be required to meet or...


  • Pretoria, Gauteng, South Africa Foreign, Commonwealth & Development Office Full time

    The Foreign, Commonwealth & Development Office is an inclusive and diversity-friendly employer. We value difference, promote equality and challenge discrimination, enhancing our organisational capability.We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender...


  • Pretoria, Gauteng, South Africa Qetello Holdings Full time

    As a Doctor Liaison and Business Development Specialist, you will play a crucial role in identifying, approaching, and building relationships with doctors and medical practices to promote and sell medical bureau services and COID assistance.We are looking for a self-motivated and goal-oriented individual with excellent interpersonal and communication skills....


  • Pretoria, Gauteng, South Africa Talent Evolution (Pty) Ltd Full time

    Job Description:This is an exciting opportunity to become a part of the Talent Evolution team as a Senior Beauty Industry Liaison.The ideal candidate will be a dynamic individual who possesses excellent communication skills, a passion for the beauty industry, and a drive to succeed.Key Responsibilities:Building and maintaining relationships with key...

  • Data Office Liaison

    6 days ago


    Pretoria, Gauteng, South Africa IT Ridge Technologies Full time

    Data Business Partner Job DescriptionThe ideal candidate will possess strong analytical and communication skills, with operational management expertise and critical thinking abilities. A degree or diploma in analytics, data management, or IT is required, along with 5+ years of business analysis experience, including 2+ years in data, technology, or project...


  • Pretoria, Gauteng, South Africa LCC Marketing Full time

    At LCC Marketing, we're expanding our sales team and looking for a talented Sales Executive to join our team in Vereeniging. As a key member of our team, you'll play a crucial role in delivering exceptional customer experiences and driving business growth.We offer in-house training and development, so you don't need prior experience in sales, marketing, or...


  • Pretoria, Gauteng, South Africa Bonafide Human Capital (Pty) Ltd Full time

    Job Summary:The Customer Relations Officer plays a pivotal role in building and maintaining relationships with customers, suppliers, and internal stakeholders. This position requires strong communication skills, conflict management expertise, and the ability to navigate complex issues.About Us:Bonafide Human Capital (Pty) Ltd is a reputable recruitment...


  • Pretoria, Gauteng, South Africa Qetello Holdings Full time

    Job SummaryWe are seeking a highly skilled Medical Bureau Liaison and Business Development Specialist to join our team at Qetello Holdings. This role will be responsible for establishing and maintaining relationships with doctors and medical practices to promote and sell our medical bureau services and COID assistance.Key ResponsibilitiesSales Outreach:...


  • Pretoria, Gauteng, South Africa Frogg Recruitment SA Full time

    We are seeking a highly organized and skilled Operations Coordinator to join our team at Frogg Recruitment SA.The ideal candidate will have 3+ years of experience in an office administration role, with a strong focus on accounts processing, stock management, and client liaison.The salary for this position is approximately R15 000 per month, depending on the...


  • Pretoria, Gauteng, South Africa WeBuyCars Full time

    This is an exciting opportunity for a highly skilled and organized Administrative Support Specialist to join WeBuyCars in our Vereeniging Branch. Key Responsibilities:Invoicing & Basic Administration: Assist with invoicing and perform basic administrative tasks.Client & Dealer Management: Ensure excellent customer service and support by assisting walk-in...