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Customer Service Associate

1 month ago

Pretoria, Gauteng, South Africa Sydsen Full time
Job Summary:

The Customer Service Associate is responsible for delivering exceptional customer experiences at the sales counter, ensuring a welcoming environment and meeting store sales goals.

Key Responsibilities:
  • Greet and assist customers, providing product recommendations and support to drive sales growth.
  • Process transactions accurately, handling cash, card, and digital payments with precision.
  • Manage inventory levels, restock shelves as necessary, and maintain a clean organized counter area.
  • Resolve customer inquiries, provide solutions, and escalate issues to ensure customer satisfaction.
  • Collaborate with the sales team to meet sales targets, track customer orders, and ensure timely order fulfillment.
  • Operate the POS system efficiently, including price scanning, returns, and exchanges.
Requirements:
  • 1-2 years of experience in counter sales, retail, or customer service, preferably in the hospitality industry.
  • Strong communication skills, proficiency with Point of Sales systems, and excellent customer service abilities.
  • Friendly, customer-focused attitude, attention to detail, and problem-solving skills.
  • Physical ability to stand for extended periods and lift/move products as needed.
Qualifications:
  • High school diploma or equivalent required.
  • Basic math skills for handling transactions and balancing cash drawers.

This role offers a competitive salary range of $40,000-$55,000 per year, depending on experience and qualifications. Sydsen is an equal opportunities employer and welcomes applications from diverse candidates.