Current jobs related to Aparthotel Guest Service Specialist - Cape Town, Western Cape - Totalstay

  • Executive Aparthotel Director

    1 month ago

    Cape Town, Western Cape, South Africa Totalstay Full time

    About the RoleTotalstay is seeking an experienced and visionary Executive Aparthotel Director to lead our team and drive the seamless operation of our property.Job Summary:Leverage your expertise in managing housekeeping teams, VIP guest management, hotel marketing, revenue reporting, and overall hotel operations to deliver unparalleled guest...

  • Hospitality Professional

    1 month ago

    Cape Town, Western Cape, South Africa Totalstay Full time

    About TotalstayTotalstay is a pioneering company that combines the best practices of top hotels with the flexibility and freedom of DIY travel. Our goal is to provide travellers with an unforgettable experience, from start to finish.We offer a range of services, including hotel-grade vacation rentals in Cape Town, such as boutique hotels, aparthotels, villas...

  • Financial Controller for Aparthotel Operations

    1 month ago

    Cape Town, Western Cape, South Africa Parvana Full time

    About the Employer:Parvana is a forward-thinking property management brand offering flexible, high-quality, fully serviced living spaces tailored to the dynamic lifestyles of urban explorers. Our hospitality arm is rapidly expanding, with two buildings currently under its management and three more set to be incorporated by year-end. We are on track to manage...

  • Guest Services Representative

    2 months ago

    Cape Town, Western Cape, South Africa Numeral Financial Services Group Full time

    Job Summary:The Guest Services Representative at Numeral Financial Services Group is responsible for providing a warm welcome and ensuring a smooth experience for guests and visitors. This role involves managing front desk operations, handling inquiries, and supporting day-to-day administrative tasks.Key Responsibilities:Ensure a friendly and professional...

  • Guest Services Director

    5 days ago

    Cape Town, Western Cape, South Africa Numeral Financial Services Group Full time

    **Job Description:**The Guest Services Director is responsible for leading the front desk operations at Numeral Financial Services Group. This role requires a high level of professionalism, strong leadership skills, and excellent customer service orientation.**Key Responsibilities:**Lead and manage the reception team to deliver exceptional customer...

  • Senior Guest Services Coordinator

    4 weeks ago

    Cape Town, Western Cape, South Africa Numeral Financial Services Group Full time

    **Job Summary**The Senior Guest Services Coordinator is a key member of our team at Numeral Financial Services Group, responsible for delivering exceptional guest experiences and ensuring the smooth operation of our guesthouse.We are seeking a highly skilled and experienced individual to join our team in this critical role. As a Senior Guest Services...

  • Wine Service Specialist

    4 weeks ago

    Cape Town, Western Cape, South Africa MSC Cruises Full time

    Job Title: Wine Service SpecialistWe are seeking a skilled and detail-oriented Wine Service Specialist to join our team on board MSC Cruises.About the Role:The Wine Service Specialist will be responsible for ensuring that our wine cellar is stocked and managed efficiently, while also providing excellent service to our guests.Responsibilities:Manage the...

  • Guest Experience Specialist

    1 week ago

    Cape Town, Western Cape, South Africa Miranda Forrester Spa & Beauty Placements Full time

    Seeking an experienced Guest Experience Specialist to join our team at Miranda Forrester Spa & Beauty Placements in Tokai, Cape Town South. As a Spa Guest Experiences Officer / Backup spa therapist, you will be the first point of contact for our guests, delivering exceptional customer service and assisting with spa operations.This is a fantastic opportunity...

  • Guest Services Liaison

    5 days ago

    Cape Town, Western Cape, South Africa Fempower Full time

    At Fempower, we are committed to providing our guests with an unforgettable experience. As a Concierge Professional, you will play a critical role in ensuring that every guest's needs are met.Estimated Salary: $50,000 - $60,000 per year.Required Skills and QualificationsTo be successful in this role, you will need:Excellent Communication Skills: The ability...

  • Customer Service Specialist

    4 weeks ago

    Cape Town, Western Cape, South Africa Leeu Collection South Africa (Pty) Ltd. Full time

    We are seeking a highly organized and detail-oriented Customer Service Specialist to join our team at Leeu Collection South Africa (Pty) Ltd.Salary: R150,000 - R180,000 per annumThe successful candidate will be responsible for taking reservations, providing exceptional guest service, and ensuring seamless financial transactions.About the Role:Take...

  • Front Desk Associate

    4 weeks ago

    Cape Town, Western Cape, South Africa Numeral Financial Services Group Full time

    Job Summary:The Front Desk Associate at Numeral Financial Services Group plays a vital role in delivering exceptional guest experiences, serving as the primary point of contact for visitors and ensuring a seamless stay.Key Responsibilities:Guest InteractionWelcome guests warmly, providing a professional and courteous demeanor during check-in and check-out...

  • Senior Wine Service Specialist

    4 weeks ago

    Cape Town, Western Cape, South Africa MSC Cruises Full time

    Job DescriptionAs a Senior Wine Service Specialist with MSC Cruises, you will be responsible for providing exceptional wine service to our guests. This includes assisting in the creation of wine menus, pairing wines with food, and increasing wine sales through personal attention and effective selling techniques.The ideal candidate will have a strong...

  • Luxury Guest Experience Specialist

    1 month ago

    Cape Town, Western Cape, South Africa Marriott International Full time

    Job SummaryAmbassadors of hospitality, our Guest Arrival Experts craft unforgettable experiences for guests from arrival to departure. This role demands a high level of service acumen, problem-solving skills, and the ability to work effectively in a fast-paced environment.About UsAt Marriott International, we believe that everyone deserves to experience the...

  • Aparthotel Hotel Operations Manager Position

    1 month ago

    Cape Town, Western Cape, South Africa Totalstay Full time

    About the Role:As a seasoned hotel professional, this position offers an opportunity to lead and inspire a team in ensuring seamless hotel operations while maintaining high service standards. A key responsibility is to supervise staff, manage day-to-day activities, and create a positive atmosphere for guests.We are seeking an individual with a positive...

  • Accounting Specialist

    1 month ago

    Cape Town, Western Cape, South Africa Service Solutions Full time

    Service Solutions is seeking a highly motivated Accounting Specialist to join our team in Blackheath / Kuils River.We offer a competitive market related salary of R250,000 per annum.About the RoleThis is an exciting opportunity for an experienced Bookkeeper to take on new challenges and responsibilities within our organization.The successful candidate will...

  • Hotel Reservation and Guest Services Coordinator

    4 weeks ago

    Cape Town, Western Cape, South Africa SET Recruitment Consultants Full time

    We are currently seeking a highly skilled Hotel Reservationist to join our dynamic team at SET Recruitment Consultants. With the primary responsibility of booking hotel rooms for guests, this role requires exceptional interpersonal skills and attention to detail.As a key member of our hospitality team, you will work closely with booking agents and perform...

  • Guest Services Coordinator

    4 hours ago

    Cape Town, Western Cape, South Africa Set Consulting Full time

    Are you passionate about delivering exceptional guest experiences? Do you have a keen eye for detail and a passion for hospitality? We're looking for a talented Hotel Reservationist to join our team at Set Consulting!This exciting opportunity comes with a competitive salary package of around $45,000 per year, based on factors such as location and...

  • Guest Experience Professional

    2 months ago

    Cape Town, Western Cape, South Africa Marriott International Full time

    Position SummaryWe are seeking a skilled Guest Experience Expert who will deliver exceptional service to our guests. Key Responsibilities:Process operational needs and address guest requests in a timely and professional manner.Complete reports and share the highlights of the local area with our guests.Assist guests with loading/unloading vehicles and...

  • Revenue Growth Specialist

    3 weeks ago

    Cape Town, Western Cape, South Africa Totalstay Full time

    Unlock Revenue Potential as an Aparthotel Revenue Optimization ExpertAbout the Role:Totalstay is creating a better way for travellers to stay, and we're looking for an experienced Aparthotel Revenue Optimization Expert to join our team. This role involves analysing market trends, monitoring key performance indicators, and collaborating with sales and...

  • Personalized Guest Experience Ambassador

    2 weeks ago

    Cape Town, Western Cape, South Africa Accor Hotel Full time

    At Accor Hotel, we are seeking a highly skilled and experienced Concierge to join our team. This is a unique opportunity to work in a fast-paced environment and deliver exceptional guest experiences.Key ResponsibilitiesEnsure timely and seamless service when dealing with guest requests, providing proactive, knowledgeable, and engaged service to all...

Aparthotel Guest Service Specialist

2 months ago

Cape Town, Western Cape, South Africa Totalstay Full time

About the Role:


We're looking for a skilled Guest Service Specialist to contribute to the seamless operations of our Aparthotel. As a key member of our team, you'll play a vital role in ensuring that each guest enjoys a superior stay with us.


Your primary duties will involve:



  • Welcome Guests: Warmly greet guests in a friendly and professional manner.
  • Engage Proactively: Interact individually with guests, attentively addressing their requests.
  • Efficient Check-ins/Check-outs: Accurately perform daily check-ins and check-outs of guests.
  • Phone Etiquette: Answer telephone calls promptly and professionally.
  • Proactive Guest Service: Anticipate and promptly address guest service needs.
  • Resolve Concerns: Resolve guest complaints or concerns in a timely manner; escalate if necessary.
  • Email Communication Support: Assist the Property Manager in responding efficiently to email communications.
  • Urgent Matters Communication: Keep the Property Manager informed of urgent matters communicated or escalated.
  • Data Accuracy: Ensure accurate and complete data capturing for administrative tasks.
  • Safety Promotion: Promote a safe working environment and adhere to emergency procedures.
  • Emergency Procedures Adherence: Adhere to all emergency and health and safety procedures.
  • Professional Appearance: Maintain a clean and professional appearance in the company-issued uniform.
  • Nightly Operations Management: Manage nightly hotel operations, including incidents and end-of-day procedures.
  • Reporting: Generate daily reports for departments and department heads.
  • Financial Transaction Management: Balance and take note of card transactions and submit to the Finance department.
  • Nightly Audits: Conduct nightly audits on check-ins, check-outs and no-show Guests.

Languages:



  • Proficiency in written, spoken, and reading English.
  • Additional languages are an asset.

Working Schedule:



  • 7am to 7pm (Overnight Shifts)
  • Weekend work included.

What We Offer:



  • A dynamic work environment where you can make a tangible impact.
  • Opportunities for professional growth and development within Totalstay.
  • Competitive salary commensurate with experience.

About Totalstay:


Totalstay is creating a better way for travellers to stay. We combine the best-practice of top hotels, with the flexibility and freedom of DIY travel. Everything a traveller wants from a hotel combined with everything they love about a home. We offer the essential services a traveller expects from a hotel together with the freedom, space and individuality of a home. It's the best of both worlds. And it's the best way to travel. With a private collection of fully managed, hotel-grade vacation rentals in Cape Town including boutique hotels, aparthotels, villas & serviced apartments, we aim to ensure that a guest's stay is as memorable as possible, from start to finish.