Guest Experience Specialist

1 month ago


Cape Town, Western Cape, South Africa Miranda Forrester Spa & Beauty Placements Full time

Seeking an experienced Guest Experience Specialist to join our team at Miranda Forrester Spa & Beauty Placements in Tokai, Cape Town South. As a Spa Guest Experiences Officer / Backup spa therapist, you will be the first point of contact for our guests, delivering exceptional customer service and assisting with spa operations.

This is a fantastic opportunity to work in a dynamic environment, where you will manage administrative duties, handle bookings and guest inquiries, and provide support to the spa team by offering therapeutic treatments during peak times or staff shortages.

We are looking for someone with a Certification in Beauty Therapy, Health & Skin Care, Somatology, or Cosmetology, with at least 2 years of day spa experience within a Hotel or Resort, Cruise Ship experience being a bonus.

The successful candidate will have excellent communication skills, be able to work independently, and have a strong attention to detail. If you are a team player who is passionate about delivering exceptional guest experiences, we want to hear from you.

Key Responsibilities:

  • Guest Services: Provide exceptional customer service to our guests, ensuring a seamless and enjoyable experience.
  • Spa Operations: Assist with spa operations, including managing bookings, handling guest inquiries, and providing support to the spa team.
  • Therapy: Perform spa therapies when operationally required, ensuring high-quality treatment standards.
  • Team Coordination: Work collaboratively with the spa team to ensure effective communication and smooth operational processes.
  • Accountability: Be responsible for maintaining professional standards, adhering to company policies, and continuously striving for improvement.

Requirements:

  1. Certification in Beauty Therapy, Health & Skin Care, Somatology, or Cosmetology.
  2. At least 2 years of day spa experience within a Hotel or Resort.
  3. Cruise Ship experience being a bonus.
  4. Excellent communication skills and ability to work independently.
  5. Strong attention to detail and ability to maintain high-quality treatment standards.

Benefits:

  • R8,000 Gross per month before any benefits or commission.
  • Commission earned on retail sold & any treatments performed.
  • Employee Wellness Programs.

About Us: Miranda Forrester Spa & Beauty Placements is a leading provider of luxurious spa experiences. We are committed to delivering exceptional guest experiences, while maintaining the highest standards of quality and service. If you are a motivated and passionate individual who shares our vision, we would love to hear from you.



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