Insurance Customer Retention Specialist
2 weeks ago
At Energy at Work Projects, we're seeking a skilled Insurance Customer Retention Specialist to join our team. As a key member of our call centre team, you'll be responsible for exercising innovative retention methods to retain our clients.
Key Responsibilities:
- Develop and implement dynamic retention strategies to minimize customer attrition.
- Validate client policies to ensure accuracy and timeliness.
- Analyze client needs and identify opportunities for cross-selling and up-selling.
- Grow our existing client base through effective relationship management.
- Collaborate with underwriters and product owners to resolve client queries and complaints.
- Provide exceptional customer service and support via telephone.
- Meet and exceed performance targets.
- Foster customer loyalty and business growth through relationship management.
- Ensure prompt query resolution to prevent complaints.
Qualifications & Experience:
- Maintenance of Matric qualification.
- A minimum of 120 Insurance credits.
- Relevant qualification (certification, Diploma, Degree) in Insurance.
- Regulatory Exams (e.g., FAIS).
- Class of business (COB) and compliance training.
Experience:
- A minimum of 2 years of experience in the Insurance industry.
- Short-term Insurance experience.
- Minimum of 2 years of call center/telephone experience.
- Minimum of 1 year of sales/retention contact center experience.
-
Insurance Retention Specialist
4 weeks ago
Johannesburg, Gauteng, South Africa Energy at Work Projects Full timeJob Title: Insurance Retention SpecialistEnergy at Work Projects is seeking an experienced Insurance Retention Specialist to join our team. As a key member of our call centre, you will be responsible for exercising innovative retention methods to retain our clients.Key Responsibilities:Develop and implement dynamic retention strategies to reduce policy...
-
Insurance Retention Specialist
15 hours ago
Johannesburg, Gauteng, South Africa Energy at Work Projects Full timeJob SummaryWe are seeking an experienced Insurance Retention Specialist to join our team at Energy at Work Projects. This role is responsible for exercising innovative retention methods to retain clients, analyzing client needs, and identifying opportunities for cross-selling and up-selling.Key Responsibilities:Develop and implement dynamic retention...
-
Retention Specialist
3 weeks ago
Johannesburg, Gauteng, South Africa Energy at Work Projects Full timeUnlock a Thriving Career as a Retention SpecialistKey Responsibilities:Develop and implement dynamic retention strategies to minimize client churn and maximize revenue growth.Policy Validation: Ensure timely and accurate capture of policies for retained clients to meet company requirements and system cutoffs affecting debit orders.Client Needs Analysis:...
-
Retentions Strategy and Growth Specialist
15 hours ago
Johannesburg, Gauteng, South Africa Energy at Work Projects Full timeUnlock Career Opportunities in RetentionElevate your career with a dynamic role as a Retentions Strategy and Growth Specialist at Energy at Work Projects.About the JobWe are seeking an experienced individual to develop and implement innovative retention strategies, cultivate existing client relationships, and drive business growth.Salary: R300 000 - R500 000...
-
Client Retention Specialist
2 weeks ago
Johannesburg, Gauteng, South Africa Energy at Work Projects Full timeUnlock Your Potential as a Retention and Sales ExpertAt Energy at Work Projects, we are seeking a skilled Retention and Sales Expert to join our team. As a key member of our customer service team, you will play a crucial role in helping our clients achieve their goals while providing exceptional service and support.Key Responsibilities:Develop and implement...
-
Insurance Sales Specialist
2 weeks ago
Johannesburg, Gauteng, South Africa Isilumko Staffing Full timeAre you an exceptional call centre professional seeking a new challenge?We are looking for candidates with a strong track record of success in selling insurance products.As an Insurance Sales Specialist, you will leverage your excellent communication skills and ability to handle objections to drive sales growth and achieve your monthly targets.Key...
-
Budget Retentions Specialist
4 weeks ago
Johannesburg, Gauteng, South Africa Telebest Full timeTelebest is seeking a skilled Budget Retentions Specialist to join our team. The ideal candidate will have a strong background in sales and retention, with a focus on delivering exceptional customer service and identifying opportunities to secure new business or support retention.Key Responsibilities:Provide a high-quality service to customers, identifying...
-
Johannesburg, Gauteng, South Africa Infotree Global Solutions Full timeJob Overview:We are seeking an experienced Business Development and Customer Retention Specialist to join our team at Infotree Global Solutions. This role will be responsible for building and maintaining strong relationships with customers in the mining industry.About the Role:The ideal candidate will have a strong background in sales, marketing, or a...
-
Insurance Risk Specialist
4 weeks ago
Johannesburg, Gauteng, South Africa EMPIRE RECRUITMENT Full timeThe role of Insurance Risk Specialist is to ensure the accurate and efficient capturing, processing, and completion of client policies. This involves working closely with clients to understand their needs and ensuring that policies are tailored to meet those needs.Key ResponsibilitiesUnderwriting and policy processingClient relationship managementPolicy...
-
Client Retentions Specialist
2 weeks ago
Johannesburg, Gauteng, South Africa Telebest Full timeWe are seeking a Client Retentions Specialist to join our team at Telebest in the Budgets department.Key Requirements:Matric or SAQA accredited qualification is essential.Regulatory exam 5 would be advantageous.1 year sales experience is essential.1 year retentions experience would be advantageous.Responsibilities:Provide high-quality service to customers...
-
Senior Budget Retentions Specialist
15 hours ago
Johannesburg, Gauteng, South Africa Telebest Full timeJob OverviewWe are seeking a highly skilled Senior Budget Retentions Specialist to join our team at Telebest.Key ResponsibilitiesDeliver exceptional customer service while identifying opportunities to secure new business or support retention.Set clear objectives for each call and ask relevant questions to evaluate the customer's level of...
-
Strategic Retention Manager
1 week ago
Johannesburg, Gauteng, South Africa TalentCru Full timeTalentCru is seeking a skilled Retention and Collections Lead to join our team for a 12-month contract. In this pivotal role, you will be responsible for establishing and managing our newly formed retention/preservation department.About the role:Key responsibilities:Establish and lead the retention/preservation department within Life and Funeral...
-
Marine Insurance Growth Specialist
15 hours ago
Johannesburg, Gauteng, South Africa Santam Full timeAbout the RoleWe are seeking a highly skilled Marine Insurance Growth Specialist to join our team in Johannesburg. This is an exciting opportunity to drive growth and profitability in the marine insurance market.Job DescriptionThe successful candidate will be responsible for managing a portfolio of brokers, developing relationships, and implementing...
-
Retention and Collections Lead
4 weeks ago
Johannesburg, Gauteng, South Africa TalentCru Full timeJob Title: Retention and Collections Lead - Strategic GrowthTalentCru is seeking a seasoned Retention and Collections Lead to spearhead the development and execution of strategies that optimize customer retention and manage collections processes from start to finish.Key Responsibilities:Establish and lead the retention/preservation department within Life and...
-
Senior CRM Retentions Strategist
1 week ago
Johannesburg, Gauteng, South Africa Initiate International Full timeRetention SpecialistInitiate International seeks a highly skilled Retention Specialist to drive player engagement and retention in our Johannesburg operations. This role will collaborate with cross-functional teams to enhance customer loyalty and minimize churn.Key Responsibilities:Develop and execute retention strategies to nurture existing player base and...
-
Insurance Sales Specialist
3 weeks ago
Johannesburg, Gauteng, South Africa CallForce Full timeInsurance Sales SpecialistAt CallForce, we're looking for a skilled Insurance Sales Specialist to join our team. As an Insurance Sales Specialist, you will play a crucial role in guiding clients through their insurance journey, offering them the security they need for their future.Key Responsibilities:You will transform cold calls and customer inquiries into...
-
Senior CRM Retention Strategist
4 weeks ago
Johannesburg, Gauteng, South Africa Initiate International Full timeJob SummaryWe are seeking a highly skilled Senior CRM Retention Specialist to join our dynamic team at Initiate International. As a key member of our retention marketing department, you will play a vital role in developing and executing strategies to retain and nurture our existing player base, while contributing to the overall expansion of our player...
-
Insurance Risk Manager
2 weeks ago
Johannesburg, Gauteng, South Africa WatersEdge Solutions Full timeJob Title: Underwriting SpecialistAt WatersEdge Solutions, we are seeking a highly skilled and detail-oriented Underwriting Specialist to join our team. As an Underwriting Specialist, you will be responsible for delivering exceptional customer service, ensuring compliance with FSB regulations and underwriting guidelines, and building strong relationships...
-
Insurance Sales Specialist
2 weeks ago
Johannesburg, Gauteng, South Africa CallForce Full timeInsurance Sales Specialist RoleAt CallForce, we're looking for an Insurance Sales Specialist to join our team and contribute to delivering innovative and customised contact centre solutions from South Africa to the global market.Your sales experience in the insurance industry and ability to meet targets will support your success in this role. Key...
-
Graduate Insurance Specialist
7 days ago
Johannesburg, Gauteng, South Africa CFS Recruitment (Pty) Ltd Full time**Company Overview:**CFS Recruitment (Pty) Ltd is a renowned recruitment agency specializing in the Short Term Insurance industry.We are currently seeking highly skilled and motivated Graduates to join our team as Graduate Insurance Specialists.As a Graduate Insurance Specialist, you will be responsible for assisting clients with their Short Term Insurance...