Client Retentions Specialist

3 weeks ago


Johannesburg, Gauteng, South Africa Telebest Full time

We are seeking a Client Retentions Specialist to join our team at Telebest in the Budgets department.

Key Requirements:

  • Matric or SAQA accredited qualification is essential.
  • Regulatory exam 5 would be advantageous.
  • 1 year sales experience is essential.
  • 1 year retentions experience would be advantageous.

Responsibilities:

  • Provide high-quality service to customers while identifying opportunities to secure new business or support retention.
  • Set clear objectives for each call and ask relevant questions to evaluate the customer's level of interest.
  • Identify the products or services that best meet the customer's needs.
  • Maintain knowledge and understanding of Telebest's policies and procedures, as well as relevant regulatory codes and codes of conduct.
  • Use performance management systems to improve personal performance.
  • Stay up-to-date with relevant technology, external regulation, and industry best practices.


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