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IT Support Specialist

1 month ago

Johannesburg, Gauteng, South Africa Capital Recruit Full time
Capital Recruit: IT Support Specialist - Network Infrastructure

**Estimated Salary:** $65,000 - $80,000 per year

About the Role:

We are seeking a skilled and experienced IT Support Specialist to join our team at Capital Recruit. As an IT Support Specialist - Network Infrastructure, you will be responsible for providing exceptional support to clients across various aspects of their IT infrastructure.

The ideal candidate will have a strong technical background, with experience in network systems, desktop security, cloud computing, and Microsoft 365 administration. You will be expected to troubleshoot and resolve technical issues efficiently, while maintaining high levels of communication and professionalism with clients.

Key Responsibilities:
  • Provide timely and effective support for desktops, networks, and basic server systems.
  • Ensure clients receive prompt and professional assistance, demonstrating care and commitment to their success in the IT arena.
  • Maintain high levels of communication and professionalism while delivering solutions.
  • Meet and exceed client expectations by delivering services three times faster than anticipated.
  • Retain clients by delivering exceptional service and fostering positive relationships.
Requirements:
  • Minimum 5+ years of active and current experience in Tier 2 technical support.
  • Proficiency in IT infrastructure including basic servers, networking systems, desktop security, remote cloud computing, Microsoft 365 administration, hosting, web services, and hardware/software.
  • Strong technical troubleshooting and problem resolution skills.
  • Solution-oriented mindset with a focus on process improvement.
  • Ability to manage relationships and resolve conflicts effectively.
  • Willingness to work flexible hours and go the extra mile to meet client needs.
About Capital Recruit:

Capital Recruit is a leading recruitment agency specializing in IT and technology professionals. We pride ourselves on delivering exceptional service and building long-lasting relationships with our clients and candidates.