Contact Centre Team Lead

Job Title: Contact Centre ProfessionalAt iSON Xperiences, we are seeking a highly skilled Contact Centre Professional to join our team. As a Contact Centre Professional, you will be responsible for providing exceptional customer service and technical support to our clients.Main Responsibilities:Communicate with customers professionally and...

Main ResponsibilitiesLead a team of +- 20 agentsDevelop agents through one-on-one sessionsManage attendance and leave processMotivate and manage agentsEnsure adherence and service levelsSet key performance indicators for agentsAssist in agent career development and training needsResolve daily queries and promote service deliveryLiaise with Workforce...

About the RoleThis is an exciting opportunity to join iSON Xperiences as a Senior Contact Centre Leader. The successful candidate will be responsible for leading a team of customer service agents, ensuring high-quality service delivery, and achieving business objectives.Job DescriptionThe Team Coach will lead an inbound voice/messaging customer services...

Contact Centre Team Coach Role. This leadership position is part of iSON Xperiences' customer service team, responsible for guiding and developing a team of customer service representatives. The ideal candidate will be a seasoned leader with a strong background in customer service and team management. Main Responsibilities include: Leading a team of...

iSON Xperiences seeks an experienced and dynamic Team Coach to lead our inbound voice/messaging customer services team in Randburg. The ideal candidate will have a strong track record in leading teams, coaching, and developing agents to deliver exceptional customer experiences.As a Team Coach, you will be responsible for:Leading and managing a team of up to...

Job Title: Team LeaderWe are seeking a highly motivated Team Leader to join our dynamic team at Dante Personnel in Midrand. The ideal candidate will have a strong background in a call centre environment, with a focus on customer service and financial wellness.Key Responsibilities:Lead a team of customer service representatives in a call centre...

Team Coach RoleThe Team Coach is responsible for leading an inbound voice customer services team and maintaining quality of service delivered in conjunction with customer goals and objectives.Main Responsibilities include:Leading and managing a team of agentsCoaching and developing agents through continuous one-on-one sessionsManaging attendance and leave...

Team Leader Job SummaryThe iSON Xperiences Team Leader is responsible for leading an inbound voice customer services team and maintaining quality of service delivered in conjunction with customer goals and objectives.Main ResponsibilitiesLead and manage a team of customer service agentsCoach and develop agents through continuous one-on-one sessionsManage...

We are currently recruiting for a Call Center Manager contract position with one of our clients at Energy at Work Projects.We require someone who is available immediately and has experience in the role.Key Responsibilities:Minimum of 3 years experience as a Contact Centre ManagerMust have managed at least 8 Team Leader or over 150 seats contact...

Job Title: Team Coach - Customer ExperienceAt iSON Xperiences, we are seeking a highly skilled Team Coach to lead our Contact Centre team and drive exceptional customer experiences.Main Responsibilities:Lead and manage a team of 20+ agentsCoach and develop agents through regular one-on-one sessionsManage attendance and leave processesMotivate agents through...

Job Description: We are seeking a highly motivated and experienced Team Sales Leader to join our team at iSON Xperiences. The ideal candidate will have a proven track record of leading high-performing sales teams and driving revenue growth.Key Responsibilities:Lead and manage a team of sales agents in an outbound contact centre environment.Develop and...

About the RoleAt iSON Xperiences, we are seeking an experienced and motivated Outbound Sales Team Leader to join our team. As a Team Leader, you will play a critical role in leading, supervising, coaching, and mentoring high-paced outbound Contact Centre Agents.The ideal candidate will have a strong background in sales and leadership, with a minimum of 3...

We are seeking a seasoned Contact Center Manager with a strong track record of success to lead our team. Key responsibilities include managing a team of 8+ Team Leaders or 150+ seats, ensuring excellent communication and interpersonal skills, and strong problem-solving abilities.Requirements:Minimum of 3 years experience as a Contact Center ManagerProven...

M-KOPA Customer Service - Team Coach RoleThe Team Coach position plays a pivotal role in driving exceptional customer experiences. Key responsibilities include leading an inbound voice/messaging/email customer services team and maintaining quality of service delivery in alignment with customer goals and objectives.Main Responsibilities:Lead and manage a team...

Job Summary: We are seeking a highly experienced and results-driven Chief Sales Director to lead our Call Centre sales team. The ideal candidate will have a proven track record of driving sales growth, developing effective sales strategies, and mentoring high-performing sales teams.

Job Title: Financial Wellness CoachAbout the Role: We are seeking a highly skilled and experienced Financial Wellness Coach to join our team at Dante Personnel. As a Financial Wellness Coach, you will be responsible for leading a team of customer service representatives in a call centre environment.Key Responsibilities:Provide coaching and guidance to team...

About the Role:Cre8work seeks a skilled Data Centre Plant Specialist to support the maintenance and development of data centres, communications rooms, and underlying digital infrastructure. This role is focused on ensuring high availability, security, and fitness for purpose.Key Responsibilities:Conduct hands-on work in data centre environments, including...

Data Centre Technician RoleWe are seeking a skilled Data Centre Technician to join our team at Telebest. As a Data Centre Technician, you will be responsible for ensuring the smooth operation of our data centre facilities.Key Responsibilities:Prepare meeting rooms according to client requirements.Monitor and report on space usage in the data centre.Conduct...

About Cre8workWe are a cutting-edge company that operates at the forefront of data centre innovation.Our team is passionate about delivering exceptional solutions to meet the evolving needs of our clients.Job Description:Data Centre Infrastructure SpecialistWe are seeking an experienced Data Centre Infrastructure Specialist to join our...

The role of Data Centre Plant Specialist at Cre8work involves being a subject matter expert in the maintenance and development of data centres, communications rooms, and underlying digital infrastructure.Key responsibilities include hands-on work in the data center environment, including temperature monitoring, cooling calculations, generators, power...