User Experience Strategist

1 month ago


Randburg, Gauteng, South Africa FirstRand Bank Limited Full time

Overview

We are seeking an experienced User Experience Strategist to lead our customer experience efforts and ensure the delivery of high-quality service to all customers.

About the Role

The successful candidate will have a strong background in technical or software environment, with a minimum of 5 years' experience in Client Experience/Digital Marketing. Strong UX and basic design skills are essential, as well as technical content writing experience.

Key Responsibilities

  • Delve into customer analytics and insights to inform business decisions that impact the customer experience
  • Prioritize initiatives and develop customer experience frameworks that deliver financial benefits and positive impacts on the customer experience
  • Prevent wastage and identify process improvements to contain and reduce costs
  • Assess own performance, seek timely feedback, and request training where necessary
  • Build relationships across teams and functional lines to enhance work delivery, collaboration, and innovation
  • Define and implement a single client and developer experience across our platform products
  • Manage marketing and training across our platforms effectively
  • Owning the internal website, ensuring it offers a seamless user experience

Requirements

  • 5 Years' experience in Client Experience/Digital Marketing
  • Background in technical or software environment beneficial
  • UX and basic Design experience
  • Technical Content Writing

What We Offer

As a User Experience Strategist at FirstRand Bank Limited, you can expect a competitive salary between R1 200 000 - R1 800 000 per annum, depending on your qualifications and experience. Our bank supports the recruitment and advancement of individuals with disabilities, and we encourage candidates to disclose their disability information on a voluntary basis.



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