Travel Solutions Specialist
4 weeks ago
We are seeking a highly skilled Travel Solutions Specialist to join our team at Career Custodians. This exciting opportunity will allow you to utilize your exceptional problem-solving skills and attention to detail to deliver outstanding customer experiences.
Key Responsibilities- Customer Relations:
- Maintain a high standard of customer service and excellent communication skills to ensure seamless interactions with guests, agents, and operators.
- Adopt a proactive approach to resolving customer complaints in a timely and efficient manner.
- Sales:
- Promote and sell Village & Life products and services using up-selling and suggestive selling techniques to maximize revenue sales and occupancies.
- Maintain a comprehensive knowledge of all Village & Life properties and services to provide informed quotations and accurate confirmations.
- Reservations:
- Accurately record and process reservations made by phone, fax, or email in the Property Management System (PMS).
- Ensure timely and accurate communication with clients, VNL villages, transfer companies, and restaurants regarding reservation details and special requests.
- Excellent customer service and communication skills.
- Strong problem-solving skills and ability to work under pressure.
- Proficient in using Property Management Systems (PMS) and other relevant software.
- Able to maintain confidentiality and handle sensitive information.
We offer a competitive salary range of $60,000 - $80,000 per annum, depending on experience, as well as opportunities for professional growth and development.
Please note that we require a strong understanding of the job requirements and responsibilities, as well as a commitment to delivering exceptional customer experiences.
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