Travel Solutions Specialist

4 weeks ago


Cape Town, Western Cape, South Africa Career Custodians Full time
About the Role

We are seeking a highly skilled Travel Solutions Specialist to join our team at Career Custodians. This exciting opportunity will allow you to utilize your exceptional problem-solving skills and attention to detail to deliver outstanding customer experiences.

Key Responsibilities
  • Customer Relations:
  • Maintain a high standard of customer service and excellent communication skills to ensure seamless interactions with guests, agents, and operators.
  • Adopt a proactive approach to resolving customer complaints in a timely and efficient manner.
  • Sales:
  • Promote and sell Village & Life products and services using up-selling and suggestive selling techniques to maximize revenue sales and occupancies.
  • Maintain a comprehensive knowledge of all Village & Life properties and services to provide informed quotations and accurate confirmations.
  • Reservations:
  • Accurately record and process reservations made by phone, fax, or email in the Property Management System (PMS).
  • Ensure timely and accurate communication with clients, VNL villages, transfer companies, and restaurants regarding reservation details and special requests.
Requirements
  • Excellent customer service and communication skills.
  • Strong problem-solving skills and ability to work under pressure.
  • Proficient in using Property Management Systems (PMS) and other relevant software.
  • Able to maintain confidentiality and handle sensitive information.
What We Offer

We offer a competitive salary range of $60,000 - $80,000 per annum, depending on experience, as well as opportunities for professional growth and development.

Please note that we require a strong understanding of the job requirements and responsibilities, as well as a commitment to delivering exceptional customer experiences.



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