African Travel Industry Specialist

1 month ago

Cape Town, Western Cape, South Africa Rhino Africa Full time
Job Description

We are seeking an experienced and dynamic African Travel Industry Specialist to join our thriving tour operator business, specifically our Spanish Sales Team.

As the African Travel Industry Specialist for our tour operator business, you will be at the forefront of shaping our travel offerings through determining clients' needs and suggesting suitable travel itineraries. Your ability to organize travel from beginning to end, including flights, accommodation and other services, will directly impact our competitiveness, profitability, and the overall quality of the travel experiences we provide.

Your multifaceted expertise in operations, client experience, supplier engagements, and communication and reporting, ensures a holistic approach to manage top client experience and drive business success. By supplying travellers with pertinent information and useful travel/holiday materials, you play a pivotal role in maintaining efficiency and consistency throughout the client's journey. Your contributions across these key performance areas and reporting requirements will be vital in achieving our organisational goals and further establishing our tour operator business as a leader in the industry.

Key Responsibilities:

  • Act as the first point of contact for international clientele interested in booking tailor-made holidays and safaris on the continent
  • Deliver exceptional customer service and wow existing and potential clients with first-hand knowledge of African properties and destinations
  • Prepare attractive quotations and itineraries that complement individual client expectations and budgets
  • Action the travel booking process at all levels (including booking hotel rooms, car rentals, lodges etc.) as per customer confirmation
  • Collect client payments and approve supplier invoices for payment
  • Provide customer support before, during and after travel ensuring that Rhino Africa clients stay Rhino Africa clients
  • Meet and exceed monthly and quarterly sales targets set by Rhino Africa's Sales Managers
  • Manage key metrics as part of performance review
    • Enquiries
    • Bookings
    • E2B
    • Revenue
    • GP
    • GP%
  • Work directly with Sales Managers to resolve client travel issues
  • Customer service-related responsibilities from client
  • Ensure all Trustpilot links are reviewed prior to CX Team sending out to clients
  • Send all escalations for Sales Support to direct line manager
  • Work with external suppliers on a regular basis via telephone and email communications to ensure all aspects of booking from supplier end is resolved
  • Work with our rates team to resolve rates-related tasks
  • Log all required tickets relating to rates and product and communicate effectively with support areas
  • Communicate with Sales Support areas Including but not limited to
    • Flights
    • Finance
    • Kaptio Team
    • Marketing
Requirements

We require the following skills and qualifications for this position:

  • A National Senior Certificate/Matric
  • 2-5 years minimum experience within the tour operator environment
  • Fluent in speaking and writing in the Spanish language
  • The ability to craft tailor-made experiences based on the clients' needs and specific requirements from the Spanish market.
  • Destination knowledge in Southern Africa, East Africa, Indian Ocean islands
  • Proficient in Google Suite
  • Working experience of tour operating software (ex. Globetrack, Kaptio, Tourplan, etc.)
  • The ability to influence clients
  • Great communication skills
  • Understanding of the market's trends and needs
  • High level of client centricity
Salary Information

The salary for this position is estimated to be around R600,000 - R700,000 per annum, depending on experience and qualifications.

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