Travel Insurance Claims Specialist

4 days ago


Cape Town, Western Cape, South Africa Collinson Full time

Collinson Group, a leading provider of travel insurance solutions, offers an exciting opportunity for a skilled Travel Insurance Claims Specialist to join our team.

We are committed to delivering exceptional customer service and claims handling expertise to our clients. As a key member of our team, you will be responsible for assessing and resolving claims in accordance with our policy wording and FCA guidelines.

The ideal candidate will have experience in insurance claims, excellent communication skills, and a strong attention to detail. You will work closely with colleagues to ensure seamless claims processing and provide a high level of customer satisfaction.

We offer a competitive salary of £25,000 - £28,000 per annum, depending on experience, plus benefits.

Key Responsibilities:

  • Assess and resolve claims in accordance with policy wording and FCA guidelines
  • Provide comprehensive advice to customers on claims handling and policy cover
  • Respond to customer inquiries in a timely and professional manner
  • Work collaboratively with colleagues to ensure efficient claims processing
  • Maintain accurate records and documentation

Requirements:

  • Experience in insurance claims handling
  • Excellent communication and interpersonal skills
  • Strong analytical and problem-solving skills
  • Able to work accurately and efficiently in a fast-paced environment
  • Fluent in German language

Benefits:

  • Competitive salary and benefits package
  • Ongoing training and development opportunities
  • Opportunity to work with a leading travel insurance company


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