Export Operations Coordinator

2 days ago


Durban, KwaZulu-Natal, South Africa Code Red Recruitment Full time

Job Description

  • Manage Export Operations: Coordinate and oversee the export process from receipt of order to final delivery, adhering to Incoterms 2020 guidelines.
  • Booking Confirmation: Request confirmation from shipping lines or co-loaders for booking and register files on Cargo Wise once confirmed.
  • Shipment Monitoring: Monitor pick-up and pack dates in accordance with firm stacks, updating Cargo Wise in real-time.
  • Cargo Documentation: Ensure all commercial documentation received is accurate and correct for customs clearance purposes.
  • Customs Clearance: Process customs declarations in conformance with the Customs and Excise Act 91 of 1964 and arrange for customs exams and follow-ups as needed.
  • Container Management: Pre-advise containers and ensure they are stacked within prescribed times.
  • Shipping Instructions: Capture and arrange shipping instructions/bills of lading error-free, drafting to be approved by customers/agents.
  • Vessel Sailing: Monitor vessel sailing and confirm container shipped on board.
  • Cargo Dues: Process cargo dues and update internal work notes on Cargo Wise.
  • Status Reports: Generate daily/progressive status reports to customers regarding shipment milestones and progress.
  • Financial Management: Verify customer credit terms prior to proceeding with shipments, prepare costing sheets, and account for profit/loss on shipments.
  • Customer Relationship Management: Liaise with client services representatives/customers daily, advising on collection/delivery and shipment status.
  • Quality Management: Check and double-check to ensure minimal/no errors, providing quality service to customers and exceeding their expectations.

Responsibilities:

  • Exports: Receive orders from clients, obtain necessary documentation, and coordinate exports according to company SOP/ISO standards.
  • Pre-Inspection: Arrange for pre-inspection as per destination country requirements.
  • Container Stacking: Ensure containers are stacked within prescribed times.
  • Bills of Lading: Capture and arrange shipping instructions/bills of lading error-free.
  • Original Documents: Courier original documents if applicable.

Key Performance Indicators (KPIs):

  • Transaction Periods: Ensure all 3rd-party invoices are received, reconciled, and sent to head office for payment within transactional periods.
  • Dwell Days: Manage WIPs and accruals to meet KPIs (

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