Business Operations Manager

2 months ago


Knysna, Western Cape, South Africa Career Custodians Full time
About the Role

Village N Life is a leading local Tourism and Hospitality group with a strong focus on delivering exceptional service standards. We're seeking a talented Service Supervisor to join our team at Pezula Nature Retreat.

This is an exciting opportunity for a natural leader with a passion for hospitality to take their career to the next level. If you excel in fast-paced, luxury environments and have a talent for problem-solving, conflict management, and engaging with guests and staff, we'd love to hear from you.

Key Responsibilities
  1. Deliver warm, attentive, and prompt service to create an exceptional guest experience.
  2. Support the daily operations of the restaurant, ensuring manuals, SOPs, and logs are consistently updated and effectively implemented.
  3. Oversee all aspects of restaurant operations, ensuring a seamless dining experience, including training and supervising staff, maintaining strict compliance with food health and safety regulations, and promptly addressing and resolving customer concerns.
Requirements
  • Grade 12 or equivalent.
  • Relevant Hospitality diploma or experience.
  • Working knowledge of OPERA, OPERA Cloud.
  • Computer literate with Microsoft Office experience.
  • 2+ years of experience in a luxury hotel sector.
  • Familiar with the duties and procedures of the restaurant.
Competencies/Skills

Communication: Verbal Communication and Comprehension - Expert English Standard.

Other languages an advantage. Cognition/thinking: Analysis/Reasoning.

Strong Decision making & judgement skills. Personal effectiveness: Self-Management.

Stress Tolerance. Attention to detail. Interaction with others: Influencing others - Leadership.

Teamwork. Management qualities: Business Alignment. Strategic Vision. Team development experience.

We're a company that values career development and incentives, and we're looking for someone who shares these values. If you're ready to grow your career and be part of a dynamic team, we'd love to hear from you.



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