Business Operations Manager
2 months ago
Village N Life is a leading local Tourism and Hospitality group with a strong focus on delivering exceptional service standards. We're seeking a talented Service Supervisor to join our team at Pezula Nature Retreat.
This is an exciting opportunity for a natural leader with a passion for hospitality to take their career to the next level. If you excel in fast-paced, luxury environments and have a talent for problem-solving, conflict management, and engaging with guests and staff, we'd love to hear from you.
Key Responsibilities- Deliver warm, attentive, and prompt service to create an exceptional guest experience.
- Support the daily operations of the restaurant, ensuring manuals, SOPs, and logs are consistently updated and effectively implemented.
- Oversee all aspects of restaurant operations, ensuring a seamless dining experience, including training and supervising staff, maintaining strict compliance with food health and safety regulations, and promptly addressing and resolving customer concerns.
- Grade 12 or equivalent.
- Relevant Hospitality diploma or experience.
- Working knowledge of OPERA, OPERA Cloud.
- Computer literate with Microsoft Office experience.
- 2+ years of experience in a luxury hotel sector.
- Familiar with the duties and procedures of the restaurant.
Communication: Verbal Communication and Comprehension - Expert English Standard.
Other languages an advantage. Cognition/thinking: Analysis/Reasoning.
Strong Decision making & judgement skills. Personal effectiveness: Self-Management.
Stress Tolerance. Attention to detail. Interaction with others: Influencing others - Leadership.
Teamwork. Management qualities: Business Alignment. Strategic Vision. Team development experience.
We're a company that values career development and incentives, and we're looking for someone who shares these values. If you're ready to grow your career and be part of a dynamic team, we'd love to hear from you.
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