Hospitality Operations Manager

4 weeks ago


Knysna, Western Cape, South Africa Career Custodians Full time
About Career Custodians

Career Custodians is a leading local Tourism and Hospitality group that goes above and beyond to ensure exceptional standards are consistently met. We focus on growing our employees through career development and incentives, creating a culture that values personal growth and opportunity.

Role Overview

We're seeking a Hospitality Operations Manager to join our team of extraordinary individuals at Pezula Nature Retreat. As a natural leader with a passion for hospitality, you'll excel in fast-paced, luxury environments and have a talent for problem-solving, managing conflicts with grace, and engaging with both guests and staff with sophistication.

Key Responsibilities
  • Deliver warm, attentive, and prompt service to create an exceptional guest experience.
  • Support the daily operations of the restaurant, ensuring that manuals, SOPs, and logs are consistently updated and effectively implemented.
  • Oversee all aspects of restaurant operations, ensuring a seamless dining experience, including training and supervising staff, maintaining strict compliance with food health and safety regulations, and promptly addressing and resolving customer concerns.
Requirements
  • Grade 12 or equivalent.
  • Relevant Hospitality diploma / experience.
  • Working knowledge of OPERA, OPERA Cloud.
  • Computer literate with Microsoft Office experience.
  • 2+ years of experience in a luxury hotel sector.
  • Familiar with the duties and procedures of the restaurant.
Competencies/Skills
  • Communication: Verbal Communication and Comprehension – Expert English Standard.
  • Other languages an advantage.
  • Cognition/thinking: Analysis/Reasoning.
  • Strong Decision making & judgement skills.
  • Personal effectiveness: Self-Management.
  • Stress Tolerance.
  • Attention to detail.
  • Interaction with others: Influencing others - Leadership.
  • Teamwork.
  • Management qualities: Business Alignment.
  • Strategic Vision.
  • Team development experience.
What We Offer

As a Hospitality Operations Manager with Career Custodians, you can expect a competitive salary of $60,000 per annum, plus opportunities for career growth and professional development in a dynamic and supportive work environment. If you're ready to take your career to new heights and be part of something truly special, we'd love to hear from you.



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