Luxurious Spa Operations Manager

5 days ago

Knysna, Western Cape, South Africa The Legends Agency Full time

We are seeking a dedicated Luxurious Spa Operations Manager to join our exceptional team at The Legends Agency in Knysna, South Africa.

This role is perfect for individuals who are passionate about hospitality and possess strong leadership skills, ensuring our guests experience unparalleled tranquility and rejuvenation.

The successful candidate will have the opportunity to work in a luxurious setting that values employee growth and wellness.

About the Role
  • Support Daily Operations: Assist the Spa Manager in overseeing the daily operations of the Spa Front Desk and facilities, ensuring smooth administration and coordination across Spa, Salon, Fitness, and Wellness areas.
  • Enhance Guest Experience: Maintain high standards of service and efficiency while adhering to company policies to provide an exceptional experience for all guests.
  • Leadership Skills: Help manage and train staff, fostering a positive team environment that encourages professional growth and development.
  • Administrative Proficiency: Handle scheduling, inventory management, and guest inquiries with attention to detail and efficiency.
  • Problem-Solving Abilities: Address guest concerns promptly and effectively, ensuring satisfaction and loyalty.
Requirements
  • Educational Background: Grade 12 or equivalent; qualifications in Somatology (CIDESCO, SAAHSP, and/or ITEC) are advantageous.
  • Experience: A minimum of 5 years in the spa or beauty industry with at least 1 year in an assistant managerial or supervisory role.
  • Technical Skills: Proficient in Microsoft Office (especially Excel) and familiar with Opera and ESP systems; knowledge of payroll systems is a plus.
Key Skills
  • Exceptional Client Service: Strong communication skills to provide outstanding service to guests and effectively collaborate with team members.
  • Time Management: Ability to prioritize tasks efficiently while managing multiple responsibilities in a fast-paced environment.
  • Proactive Mindset: Goal-oriented with a focus on achieving objectives while maintaining flexibility as a team player.
  • Attention to Detail: Meticulous approach to maintaining high standards of cleanliness and service quality.
  • Ethics and Integrity: Uphold the values of the organization while managing sensitive information.
Salary and Benefits

R60,000 - R80,000 per annum, depending on experience. Our agency offers a competitive salary package, including medical aid, retirement fund, and generous annual leave.

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