Technical Field Support Specialist

1 month ago


Cape Town, Western Cape, South Africa Network Recruitment Full time

Job Overview


We are seeking an experienced Technical Field Support Specialist to join our team at Network Recruitment.



About the Role


This is a dynamic opportunity for a skilled professional who can provide software and hardware support on all products, manage installations, and build strong relationships with clients.



Key Responsibilities



  • Providing expert technical support to customers via various channels
  • Managing and executing service calls, new installations, and training sessions
  • Building and maintaining solid relationships with clients through exceptional communication and problem-solving skills
  • Researching and identifying solutions to resolve customer queries efficiently
  • Coordinating appointments and managing timelines to meet client expectations


Requirements



  • 2 years' experience in access control, CCTV, and time & attendance systems
  • 3 years' experience in field support roles
  • A certification in networking and strong technical knowledge
  • Excellent communication and problem-solving skills
  • Ability to travel as required


Salary


The estimated salary for this role is £45,000 - £55,000 per annum, depending on experience.



What We Offer



  • A competitive salary package
  • Ongoing training and development opportunities
  • A supportive and dynamic work environment
  • The chance to work with a leading recruitment agency in the industry


Note


Please note that if you have not received a response within two weeks of applying, it may be assumed that your application has been unsuccessful.



Contact Us


To apply for this exciting opportunity, please submit your application through the usual channels.



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