Experience Centre Expert

**Looking for a job to challenge your excellent customer service skills? Look no further.....**: We are on the lookout for vibrant, energetic, and driven individuals to join our contact centre team of customer service experts for our international client! Our team of expert trainers look forward to teaching you all that you need to know before you hit the...

As a Call Centre Performance Optimizer at Callforce Direct, you will play a crucial role in ensuring our contact centre campaigns run efficiently and effectively.About the RoleThis position involves managing and maintaining the dialler system to maximize campaign performance.You will work closely with our operations manager to ensure optimal campaign...

An opportunity has become available for a Contact Centre Supervisor in Sandton, Johannesburg. Purpose of the Position: Overseeing the Operations of the Contact Centre including managing productivity and quality work of the advisors. Ensuring overall service improvement of the Contact Centre and taking ownership of the overall performance. Duties and...

**Main Job Function**: In this role, you will be responsible for overseeing the day-to-day operations of our Call Centre, ensuring efficient and effective customer service delivery. If you are a results-oriented leader with a passion for excellence, this is an exciting opportunity to make a significant impact. **Minimum requirements**: - Demonstrated...

**Main purpose / objective of the position**: To manage a centre by optimising all trading opportunities, including lease agreements, and ensuring that the portfolio financial performance remains sound. Optimizing the building's income stream by establishing and maintaining mutually beneficial relationships with tenants, manage and control personnel, service...

Looking for a Call Centre Manager with a minimim of 2-3 years management experience. Minimum requirements 3 years Contact centre experience Must have dealt with International Clients (UK, Europe, Australia or USA) Post matric qualification would be advantageous **Salary**: R30,000.00 - R55,000.00 per month Application Question(s): - Have you worked in...

1 - 2 years' experience in a Team leader roll in a call centre environment (more than 50 seats) Experience in Quality Assurance and Performance Metrics Team Management HR Disciplinary management Conflict management Build framework with a standard operating model and adhere to required processes, sales and service guidelines Manage contact centre...

**Purpose of the job**: Responsible for training new recruits and supporting experienced employees to improve their performance. Creating educational material, conducting training sessions, identifying skills gaps, and ensuring staff members stay motivated in order to achieve ultimate customer satisfaction. **Responsibilities and **Duties**: - Developing...

Call Centre Manager-5 years Minimum experience in Call Centre management-Managed at least a team of 30 or more agents at a time-Responsible for the day-to-day operations of a call centre, -Setting performance goals and targets-First preference is given to those in the Financial/Insurance/Trading industry- Developing and implementing effective sales...

**Desired Experience & Qualification** - Call Centre experience within the mobile telecommunication industry - Aftersales Call Centre experience will be preferred - Ability to handle customer escalations autonomously - Customer care orientated - Must be proficient in English, Afrikaans & Zulu (Speak, read and write) - Able to type 37 or more words per...

1 - 2 years' experience in a Team leader roll in a call centre environment (more than 50 seats) Experience in Quality Assurance and Performance Metrics Team Management HR Disciplinary management Conflict management Build framework with a standard operating model and adhere to required processes, sales and service guidelines Manage contact centre performance...

1 - 2 years' experience in a Team leader roll in a call centre environment (more than 50 seats)Experience in Quality Assurance and Performance MetricsTeam ManagementHR Disciplinary managementConflict managementBuild framework with a standard operating model and adhere to required processes, sales and service guidelinesManage contact centre performance B2C /...

Purpose of the position: To perform to the best of your abilities all duties and responsibilities as reasonably assigned to you. You will do your best to protect and promote the business and interest of the company and to preserve its reputation and goodwill at all times. Duties and Responsibilities but not limited to: - Outbound calls related to CIT...

**Call Centre Agent - Night Shift** **Are you ready to explore a new opportunity!** As a Call Centre Agent (Customer Service Representative), you will be a leading Brand Ambassador serving as the first point of contact for customers. In short, we are looking for a commitment to make every customer interaction enjoyable! **Responsibilities** **Deliver...

**Job Functions**: - Answer incoming calls courteously within SLA - Manage all cases professionally and efficiently within the correct time frames - Provide personalised customer service by responding to the needs of the client - Ensure that all calls are captured on the relevant system (Dreamtec) - Clear knowledge and understanding of our corporate...

We are looking for seasoned Team Leaders to join our dynamic team in our Omni Channel Call Centre **Role Purpose** To manage and direct call centre agents in achieving their required daily, weekly and monthly performance targets. To take accountability for Call Centre Agents through daily monitoring, compilation of reports and...

**Direct Reporting Line**: Head: Student Experience **Varsity College** is an educational brand of The Independent Institute of Education (The IIE). The IIE enjoys the reputation of being at the forefront of private higher education in South Africa, and is registered with the Department of Higher Education and Training (DHET) to provide higher education...

To manage and direct call centre agents in achieving their required daily, weekly and monthly performance targets. To take accountability for Call Centre Agents through daily monitoring, compilation of reports and coaching. **Responsibilities**: - Running and Managing the call centre on a daily basis. - Set targets for all Call Centre Agents - Schedule and...

The role is responsible for all aspects of Centre day-to-day operation. To provide advice, assistance and follow-up on Centre problems and enquiries. Competencies required for the role: Excellent communication Customer Service Skills Analytical Skills Numerical Skills Problem Solving Meet deadlines Computer literate - MS...

**Call Centre Operator** An esteemed financial services provider, renowned for its customer-centric approach and innovative financial solutions, is seeking a dedicated Call Centre Operator to join our dynamic team in Johannesburg. Located in the bustling business district of Sandton, this role is perfect for a communicative and problem-solving individual...