Experience Centre Expert

CHART A COURSE FOR CUSTOMER SERVICE EXCELLENCE!Are you ready to lead a dynamic team in the exciting world of luxury cruise experiences?Do you have a passion for creating unforgettable customer journeys and elevating service standards?A leading global luxury cruise line is looking for an innovative Experience Centre Expert to drive our customer service...

At CallForce, we are a leading provider of innovative contact centre solutions in South Africa and globally. Our team is seeking a highly motivated and dedicated Contact Centre Dialler Expert to join us in Johannesburg.We estimate the salary for this role to be around R250,000 - R300,000 per annum, depending on experience.Job Description:The ideal candidate...

About ColoplastColoplast is a leading medical device company that develops and markets products and services to make life easier for people with intimate healthcare needs.Job DescriptionWe are seeking a Customer Experience Expert to join our team in South Africa. As a key member of our Call Centre Team, you will be responsible for ensuring excellent customer...

**Looking for a job to challenge your excellent customer service skills? Look no further.....**: We are on the lookout for vibrant, energetic, and driven individuals to join our contact centre team of customer service experts for our international client! Our team of expert trainers look forward to teaching you all that you need to know before you hit the...

As a Call Centre Performance Optimizer at Callforce Direct, you will play a crucial role in ensuring our contact centre campaigns run efficiently and effectively.About the RoleThis position involves managing and maintaining the dialler system to maximize campaign performance.You will work closely with our operations manager to ensure optimal campaign...

FunctieomschrijvingDo you want greater control over your own career? We believe this Data Centre Operations role was created for you! Please read through and apply!Data Centre Operations (DCO) person: Data Centre - manages the operational day to day tasks onsite and assists the Site Manager/ Senior Operations Manager in operational tasks such as budgeting,...

**Main purpose / objective of the position**: To manage a centre by optimising all trading opportunities, including lease agreements, and ensuring that the portfolio financial performance remains sound. Optimizing the building's income stream by establishing and maintaining mutually beneficial relationships with tenants, manage and control personnel, service...

Looking for a Call Centre Manager with a minimim of 2-3 years management experience. Minimum requirements 3 years Contact centre experience Must have dealt with International Clients (UK, Europe, Australia or USA) Post matric qualification would be advantageous **Salary**: R30,000.00 - R55,000.00 per month Application Question(s): - Have you worked in...

1 - 2 years' experience in a Team leader roll in a call centre environment (more than 50 seats) Experience in Quality Assurance and Performance Metrics Team Management HR Disciplinary management Conflict management Build framework with a standard operating model and adhere to required processes, sales and service guidelines Manage contact centre...

**Desired Experience & Qualification** - Call Centre experience within the mobile telecommunication industry - Aftersales Call Centre experience will be preferred - Ability to handle customer escalations autonomously - Customer care orientated - Must be proficient in English, Afrikaans & Zulu (Speak, read and write) - Able to type 37 or more words per...

1 - 2 years' experience in a Team leader roll in a call centre environment (more than 50 seats)Experience in Quality Assurance and Performance MetricsTeam ManagementHR Disciplinary managementConflict managementBuild framework with a standard operating model and adhere to required processes, sales and service guidelinesManage contact centre performance B2C /...

1 - 2 years' experience in a Team leader roll in a call centre environment (more than 50 seats) Experience in Quality Assurance and Performance Metrics Team Management HR Disciplinary management Conflict management Build framework with a standard operating model and adhere to required processes, sales and service guidelines Manage contact centre performance...

Job SummaryWe are seeking a highly skilled Data Centre Operations professional to join our team at Dimension Data. This exciting opportunity involves managing the day-to-day operations of our data centre facilities, ensuring seamless service delivery and excellent customer experience.In this role, you will be responsible for implementing processes and...

About the RoleData Centre Operations is a key position at Dimension Data, responsible for the day-to-day management of our data centres. As a Data Centre Operations Specialist, you will work closely with the Site Manager and Senior Operations Manager to ensure the smooth operation of our facilities.Key ResponsibilitiesManage the operational day-to-day tasks...

Job DescriptionData Centre Operations SpecialistWe are seeking a highly skilled Data Centre Operations Specialist to join our team at Dimension Data. In this role, you will be responsible for managing the day-to-day operations of our data centres, ensuring seamless service delivery and high-quality customer experience.About the RoleThe successful candidate...

MatricDiploma in Business Management or equivalent2-4 years' experience in a Call Centre environment in a position of assisting call centre agentsEnsure quality assurance standards are maintained by all agentsExperience in implementing and monitoring corrective quality assurance actionsAssist Training Officer and Contact Centre Manager with identifying...

**Job Functions**: - Answer incoming calls courteously within SLA - Manage all cases professionally and efficiently within the correct time frames - Provide personalised customer service by responding to the needs of the client - Ensure that all calls are captured on the relevant system (Dreamtec) - Clear knowledge and understanding of our corporate...

We are looking for seasoned Team Leaders to join our dynamic team in our Omni Channel Call Centre **Role Purpose** To manage and direct call centre agents in achieving their required daily, weekly and monthly performance targets. To take accountability for Call Centre Agents through daily monitoring, compilation of reports and...

**Direct Reporting Line**: Head: Student Experience **Varsity College** is an educational brand of The Independent Institute of Education (The IIE). The IIE enjoys the reputation of being at the forefront of private higher education in South Africa, and is registered with the Department of Higher Education and Training (DHET) to provide higher education...

Grade 12 with a Bachelor's in Business Management7 years' experience managing a contact / call centreExperience in the Travel and or Tourism industry advantageousExperience in managing and working with budgets.Experience in starting up new call centers (International Campaigns) Ability to manage multiple call centre campaigns (all International)Strong staff...