Customer Experience Solutions Strategist

1 month ago


Sandton, South Africa Dimension Data Full time

At Dimension Data, we're seeking a highly skilled Technical Solutions Architect to join our team. In this role, you'll have the opportunity to work on cutting-edge technologies and collaborate with clients to create innovative solutions.

Job Description

We're looking for a professional with a strong background in IT and technology services, specifically in the Customer Experience domain. Your primary responsibility will be to consult with clients and internal teams to develop strategies and architectural visions for complex solutions. You'll provide pre-sales technical support for the development and implementation of products and applications, using your expertise in product knowledge to guide sales staff and customers.

Key Responsibilities:
  • Contribute to the development of solution architectures in specific business areas.
  • Evaluate alternative architectures and assess trade-offs in cost, performance, and scalability.
  • Produce specifications for cloud-based components, tiers, and interfaces.
  • Support change programs or projects by preparing technical plans and applying design principles.

You'll also take responsibility for understanding client requirements, collecting data, delivering analysis, and resolving problems. Additionally, you'll monitor the external environment to gather intelligence on emerging technologies and create reports and technology roadmaps to share knowledge with others.

Requirements
  • Solid experience working within the Customer Experience domain and related technologies.
  • Understanding of Cloud CX solutions and offerings (e.g., Amazon Connect, Calabrio, Salesforce, Pindrop).
  • Professional technical, IT, or operations experience within a large-scale technology services environment.
  • Proven client engagement and consulting experience, coupled with solid experience in client needs assessment and change management.
  • Experience integrating solutions with business domains, enterprise concerns, industry standards, established patterns, and best practices.
Qualifications
  • Avaya, NICE, Verint, Genesys technology experience and design certifications.
  • Tertiary level – bachelor's with 5 years' experience; or post-graduate degree with at least 3 years' experience in a consulting capacity.
Salary Range

The estimated salary range for this position is between $120,000 - $180,000 per annum, depending on location and experience.



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